TAM Support & Operations Specialist

First Focus AU; Muntinlupa; Hybrid; PHP 350,000 - 500,000; Full time

Benefits offered by this job

Hybrid working

10 paid study days per year

HMO + dental cover

Uprise coaching

25 paid leave days annually

Referral program

MVP award

Social events

Profit sharing

Job summary

First Focus is seeking an Administrative Officer (TAM Support Officer) to be the operational backbone of our Client Services team, coordinating with Technical Account Managers and GMs to keep client accounts tidy, quotes accurate, invoices tracked, and meetings documented.

This dynamic role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities across MSP environments. Hybrid work is available, with a NZ-aligned morning shift.

Qualifications

• 2+ years in administrative/operations/client services coordination.
• Experience in MSP or IT services is desirable.
• Excellent verbal and written English communication skills.
• Strong organisational and time management skills.
• Confident with multiple stakeholders and follow-up actions.
• High attention to detail with documentation, reports, quotes, invoices, and agreements.
• Familiarity with ticketing/CRM/business management systems; ConnectWise Manage is a plus.
• General understanding of Microsoft 365 and IT service environments is beneficial.
• Proactive and able to work independently.
• Adaptable to a fast-paced environment with changing priorities.

Responsibilities

• Coordinate and monitor tickets in TopLeft and ConnectWise Manage.
• Ensure client requests are acknowledged, progressed, and resolved within 24-hour targets.
• Track ticket progress and escalate when momentum slows.
• Support quotes, invoices, agreements, and reporting.
• Manage BrightGauge dashboards and recurring client reports.
• Prepare meeting agendas, capture minutes, and maintain action registers.
• Direct work to internal teams with clear documentation.
• Support multiple TAMs with different working styles.
• Handle ad hoc operational and administrative tasks.

Skills

Administrative experience

MSP/IT services experience

English communication

Organisational skills

Stakeholder management

Attention to detail

ConnectWise Manage knowledge

Microsoft 365 knowledge

Proactive/independent work

Tools

ConnectWise Manage

Job description

First Focus is seeking an Administrative Officer (TAM Support Officer) to be the operational backbone of our Client Services team, coordinating with Technical Account Managers and GMs to keep client accounts tidy, quotes accurate, invoices tracked, and meetings documented.

This dynamic role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities across MSP environments. Hybrid work is available, with a NZ-aligned morning shift.