Administrative Officer – IT, ConnectWise, MSP Experience

Jobtailor; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Jobtailor is seeking an organized coordinator to act as the coordination layer behind the TAM function within a fast-paced MSP IT services environment. You will coordinate tickets in TopLeft and ConnectWise Manage, ensure 24-hour targets are met, and support quotes, invoices, and reporting.

Responsibilities include dashboard management with BrightGauge, meeting-minute capture, and cross-team coordination, while handling multiple TAMs and ad hoc tasks with clear documentation.

Qualifications

• At least 2 years of experience in an administrative, operations, client services, or similar coordination role.
• Previous experience working in a Managed Service Provider (MSP) or IT services environment is highly desirable.
• Excellent verbal and written English communication skills.
• Strong organisational and time management skills, with the ability to manage multiple priorities at once.
• Confident working with different stakeholders and following up on actions, requests, and deadlines.
• High attention to detail, particularly when handling documentation, reports, quotes, invoices, and agreements.
• Comfortable working with ticketing, CRM, or business management systems; experience with ConnectWise Manage is an advantage.
• General understanding of Microsoft 365 and IT service environments is beneficial.
• Proactive and able to work independently without needing constant direction.
• Willing to work an early morning shift aligned with New Zealand working hours.

Responsibilities

• Act as the coordination layer behind the TAM function.
• Coordinate and monitor tickets in TopLeft and ConnectWise Manage.
• Ensure client requests are acknowledged, progressed, and resolved within 24-hour targets.
• Track ticket progress and elevate when momentum slows.
• Support quotes, invoices, agreements, and reporting.
• Manage BrightGauge dashboards and recurring client reports.
• Prepare meeting agendas, capture minutes, and maintain action registers.
• Direct work to the right internal teams with clear documentation.
• Support multiple TAMs with different working styles.
• Handle ad hoc operational and administrative tasks.

Skills

Ticketing System Coordination

Documentation Management

Reporting

Quote Preparation

Invoice Management

Client Agreement Handling

Dashboard Management

Time Management

Administrative Support

Operational Task Management

Verbal Communication

Written Communication

Stakeholder Engagement

Proactive Problem Solving

Adaptability

Tools

ConnectWise Manage

TopLeft

BrightGauge

Microsoft 365

Job description

• Act as the coordination layer behind the TAM function


• Coordinate and monitor tickets in TopLeft and ConnectWise Manage


• Ensure client requests are acknowledged, progressed, and resolved within 24-hour targets


• Track ticket progress and elevate when momentum slows


• Support quotes, invoices, agreements, and reporting


• Manage BrightGauge dashboards and recurring client reports


• Prepare meeting agendas, capture minutes, and maintain action registers


• Direct work to the right internal teams with clear documentation


• Support multiple TAMs with different working styles


• Handle ad hoc operational and administrative tasks

Requirements

• At least 2 years of experience in an administrative, operations, client services, or similar coordination role


• Previous experience working in a Managed Service Provider (MSP) or IT services environment is highly desirable


• Excellent verbal and written English communication skills


• Strong organisational and time management skills, with the ability to manage multiple priorities at once


• Confident working with different stakeholders and following up on actions, requests, and deadlines


• High attention to detail, particularly when handling documentation, reports, quotes, invoices, and agreements


• Comfortable working with ticketing, CRM, or business management systems; experience with ConnectWise Manage is an advantage


• General understanding of Microsoft 365 and IT service environments is beneficial


• Proactive and able to work independently without needing constant direction


• Comfortable working in a fast-paced environment where priorities can change throughout the day


• Willing to work an early morning shift aligned with New Zealand working hours

Core Competencies

Demonstrates strong coordination and organizational capabilities, effectively managing client requests, documentation, and reporting within a fast-paced IT service environment. Proficient in ticketing systems and CRM tools, ensuring timely resolution and communication with stakeholders.

Highest-signal resume keywords

• Ticketing System Coordination


• ConnectWise Manage Experience


• Client Services Management


• Organizational Skills


• Attention to Detail

Hard Skills

• Ticketing System Coordination


• Documentation Management


• Reporting


• Quote Preparation


• Invoice Management


• Client Agreement Handling


• Dashboard Management


• Time Management


• Administrative Support


• Operational Task Management

Soft Skills

• Verbal Communication


• Written Communication


• Stakeholder Engagement


• Proactive Problem Solving


• Adaptability

Industry Keywords

• Managed Service Provider


• IT Services


• Client Services


• Operational Coordination

Tools & Technologies

• ConnectWise Manage


• TopLeft


• BrightGauge


• Microsoft 365