Hybrid TAM Support Officer — Admin & Operations

First Focus IT; Pasig; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Hybrid working arrangements

10 paid study days per year; examCosts

HMO from day 1 + 1 dependent with dent

Free Uprise access with 1:1 coaching

Day shift, weekends off, 25 paid leave

Employee referral program

MVP award; loyalty bonuses

Social events, End-of-FY & Christmas

Job summary

First Focus IT is seeking a TAM Support Officer to be the operational backbone of our Client Services team in New Zealand. You’ll coordinate tickets, quotes, invoices, and dashboards, ensuring every account runs smoothly and professionally.

In a dynamic, fast-paced MSP environment, you’ll work with Technical Account Managers and GMs, keeping actions tracked, meetings documented, and responses timely. Hybrid work is available.

Qualifications

• At least 2 years of experience in an administrative, operations, client services, or similar coordination role.
• Previous experience in an MSP or IT services environment is highly desirable.
• Excellent verbal and written English communication skills.
• Strong organisational and time management skills, with the ability to manage multiple priorities at once.
• Confident working with different stakeholders and following up on actions, requests, and deadlines.
• High attention to detail, particularly when handling documentation, reports, quotes, invoices, and agreements.
• Comfortable working with ticketing, CRM, or business management systems; experience with ConnectWise Manage is an advantage.
• General understanding of Microsoft 365 and IT service environments is beneficial.
• Proactive and able to work independently without needing constant direction.
• Comfortable working in a fast-paced environment where priorities can change throughout the day.
• Willing to work an early morning shift aligned with New Zealand working hours.

Responsibilities

• Coordinate and monitor tickets in TopLeft and ConnectWise Manage.
• Ensuring client requests are acknowledged, progressed, and resolved within 24-hour targets.
• Tracking ticket progress and escalating when momentum slows.
• Supporting quotes, invoices, agreements, and reporting.
• Managing BrightGauge dashboards and recurring client reports.
• Preparing meeting agendas, capturing minutes, maintaining action registers.
• Directing work to the right internal teams with clear documentation.
• Supporting multiple TAMs with different working styles.
• Handling ad hoc operational and administrative tasks.

Skills

English communication

Administrative coordination

Stakeholder management

Time management

Tools

ConnectWise Manage

TopLeft

BrightGauge

Microsoft 365

Job description

First Focus IT is seeking a TAM Support Officer to be the operational backbone of our Client Services team in New Zealand. You’ll coordinate tickets, quotes, invoices, and dashboards, ensuring every account runs smoothly and professionally.

In a dynamic, fast-paced MSP environment, you’ll work with Technical Account Managers and GMs, keeping actions tracked, meetings documented, and responses timely. Hybrid work is available.