Talk, Connect, Make an Impact | TTEC Sta. Rosa | Onsite Customer Service Role

TTEC Customer Care Management Philippines Inc; Santa Rosa; Vor Ort; PHP 3.482.000 - 4.285.000; Vollzeit

Benefits dieser Stelle

PTO

Health benefits

Tuition reimbursement

Career development programs

Zusammenfassung

TTEC Customer Care Management Philippines Inc is hiring a Customer Service Representative to work onsite in Santa Rosa, Laguna. You will handle customer inquiries, provide accurate information, and resolve issues with a focus on delivering excellent service.

The role emphasizes patience, product knowledge, and effective communication while maintaining a positive customer experience. Local onsite work is required with opportunities for development within the team.

Qualifikationen

• Minimum High School diploma or equivalent with 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Ability to recognize, apply and explain product/service knowledge.
• Proficient computer skills and willingness to work onsite in Santa Rosa, Laguna.

Aufgaben

• Answer incoming communications from customers and provide timely assistance.
• Conduct research to resolve customer issues and offer solutions with a positive attitude.

Kenntnisse

Customer service

Communication

Problem solving

MS Office

Ausbildung

High School Diploma or equivalent

2 years college education

Jobbeschreibung

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Santa Rosa, Monday to Friday from 10am to 4pm at 2nd Floor, Robinsons Sta. Rosa,Brgy.Tagapo, Old National Highway, Sta. Rosa, Laguna.

What You'll be Doing

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.