Connect, Assist, Succeed | Customer Service Associate | TTEC Sta Rosa, Laguna

TTEC Customer Care Management Philippines Inc; Santa Rosa; Sur place; PHP 201 000 - 246 000; Plein temps

Avantages offerts par ce poste

PTO

Tuition reimbursement

Health and wellness incentives

Résumé du poste

TTEC Customer Care Management Philippines Inc in Santa Rosa, Laguna is hiring a Customer Service Representative to join an onsite team. You will handle customer inquiries, provide product information, and resolve issues with empathy and efficiency.

Starting with a simple walk-in process, you’ll join a supportive culture with opportunities for career development, a comprehensive benefits package, and a commitment to service excellence in a dynamic BPO environment.

Qualifications

• Senior High School diploma or 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Computer literacy and ability to apply product knowledge.

Responsabilités

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Connaissances

Customer service

Communication

Formation

Senior High School diploma

2 years of college education

Outils

Computer

Description du poste

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Santa Rosa, Monday to Friday from 10am to 4pm at 2nd Floor, Robinsons Sta. Rosa,Brgy.Tagapo, Old National Highway, Sta. Rosa, Laguna.

What You'll be Doing

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.