Talent Operations Associate - Night Shift

TigerUX; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

TigerUX is hiring for a Career Support Operations role in the Philippines. You will conduct outreach, manage candidate responses, support client hiring needs, and handle invoice administration with a focus on data accuracy.

The position requires coordinating with US-based operations, handling high-volume tasks, and maintaining multiple records across systems, ensuring timely completion of all duties.

Qualifications

• At least 1 year of experience in a contact center, customer service, recruitment, administrative, or operations environment.
• Strong attention to detail and the ability to handle high-volume transactions.
• Good conversational and written English communication skills.
• Comfortable performing repetitive, high-volume outbound activities.
• Demonstrated ability to manage multiple tasks, priorities, and deadlines.
• Comfortable using multiple systems, tools, spreadsheets, and communication platforms.
• Strong organizational and follow-through skills.
• Willingness to work with US-based operations and schedules.

Responsibilities

• Conduct outreach and re-engage inactive candidates and employers.
• Communicate with clients to support hiring needs and resolve inquiries.
• Maintain active pipelines and meet outreach SLAs.
• Send targeted scout messages and manage candidate responses and applications.
• Maintain accurate candidate and application records.
• Prepare and issue placement invoices and follow up on payments.
• Monitor invoice status and support monthly billing reconciliation.
• Maintain accurate candidate, employer, job, and invoice records.
• Verify invoice details, candidate IDs, positions, and job types.
• Promptly escalated discrepancies or missing information.
• Support candidate and employer coordination, interview scheduling, and administrative tasks.
• Monitor assigned queues and ensure timely task completion.
• Escalate operational issues to the Career Support Team Leader.

Skills

Attention to detail

High-volume transactions

English communication

Outbound activities

Multitasking

Organizational skills

Follow-through

US-based schedules

Job description

TigerUX is hiring for a Career Support Operations role in the Philippines. You will conduct outreach, manage candidate responses, support client hiring needs, and handle invoice administration with a focus on data accuracy.

The position requires coordinating with US-based operations, handling high-volume tasks, and maintaining multiple records across systems, ensuring timely completion of all duties.