Night-Shift Customer Success Lead - Client Growth

TigerUX; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Sales Incentive

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

On-site parking

Health insurance

Opportunities for promotion

Promotion to permanent employee

Job summary

TigerUX is hiring a role based in the Philippines to drive Employer Success and Support, job posting optimization, and client engagement for hiring outcomes. The position involves managing client relationships, guiding clients on platform tools, and optimizing processes.

Night shift coverage supports global accounts, with targets for quality and renewal opportunities. You will engage with clients to understand needs, advise on solutions, and track activities with data-driven insights to improve

Qualifications

• 4+ years of experience in customer success, account management, or related roles.
• Proven negotiation skills for pricing, renewals, and commitments.
• Consultative, sales-oriented mindset to drive upgrades and usage.
• Ability to manage multiple employer accounts and priorities.
• Strong English communication and client-facing skills.
• Comfort using systems and data to track activities and outcomes.
• High attention to detail and proactive decision-making.
• Self-driven with initiative within established processes.

Responsibilities

• Build and maintain strong client relationships and outcomes.
• Support clients in achieving successful hiring outcomes.
• Guide clients on platform tools, processes, and best practices.
• Optimize job postings to attract qualified applicants.
• Use data to improve applicant quality and engagement.
• Identify opportunities to increase engagement and account value.
• Maintain proactive communication and timely follow-ups.
• Track activities and outcomes; meet quality and productivity standards.

Skills

Client relationships

Negotiation skills

Sales-oriented

English communication

Multi-account management

Data-driven

Proactive

Job description

TigerUX is hiring a role based in the Philippines to drive Employer Success and Support, job posting optimization, and client engagement for hiring outcomes. The position involves managing client relationships, guiding clients on platform tools, and optimizing processes.

Night shift coverage supports global accounts, with targets for quality and renewal opportunities. You will engage with clients to understand needs, advise on solutions, and track activities with data-driven insights to improve