Talent Care Advisor (RPO)

IBM Computing; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

IBM Consulting Philippines is hiring a Talent Care Advisor to lead end-to-end recruitment processes for US-based client engagements. You will manage relationships with applicants, hiring managers, and client contacts, while ensuring adherence to client-approved processes.

The role requires 1+ year in recruitment, strong ATS experience, and excellent communication. Night shift on-site work is required, with opportunities to grow within IBM's global talent network.

Qualifications

• Minimum 1+ year experience in recruitment (in-house, RPO or agency)
• Strong experience with web-based applicant tracking systems and recruitment practices
• Able to build positive relationships with clients and provide long-term value
• Excellent communication skills and consistency in messaging
• Willingness to work night shift on site

Responsibilities

• Manage relationships with applicants, hiring managers and client contacts
• Receive applications for open requisitions and evaluate before shortlisting candidates
• Coordinate with hiring managers and location contacts for effective hiring processes
• Educate users on ATS and process guidelines
• Handle union-related transactions and compliance with policies
• Review assessments as part of selection
• Maintain documentation related to process execution
• Adhere to SLAs and OLAs and internal timelines
• Address recruitment concerns via email, phone or chat
• Ensure compliance with IBM deliverables and policies
• Support own learning and development

Skills

Recruitment experience

ATS experience

Relationship building

Communication skills

Night shift on site

Job description

Introduction

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Your role and responsibilities

Talent Care Advisor is primarily responsible for the overall execution of hiring strategies and procedures as outlined in the client‑approved process documents, any of which may require collaboration with various IBM and client contacts. A PRS serves as the account’s end‑to‑end point of contact for US based client hiring managers for various positions (frontliners, management, non‑management, and union jobs) in their organization.

Key Responsibilities:

• Manage relationships with applicants, hiring managers and client contacts

• Receive applications for open requisitions and perform further evaluation before presenting the shortlisted candidates to the hiring managers

• Coordinate with hiring manager and location contacts through email and phone for the effective execution of the selection and hiring processes

• Provide support to hiring managers, location contacts and candidates in the proper use of ATS and educate them on process‑related guidelines and policies

• Handle union‑related transactions pertaining to involuntary separations, recalls, and transfers

• Reviews voice and video assessments as part of the selection process.

• Provide and maintain the required documentation related to process execution such as process documents, job aids, information alerts, spreadsheets, etc.

• Adhere to performance guidelines set by IBM and/or the client, such as service level agreements (SLAs), operational level agreements (OLAs), internal timelines, etc.

• Address recruitment concerns via email, phone or chat

• Ensure and manage own compliance to IBM deliverables, guidelines and policies

• Manage own learning and development

Required technical and professional expertise

• Has a minimum of 1+ years’ experience in recruitment either an in‑house, RPO or agency role

• Strong experience in a web‑based applicant tracking system and recruitment best practices

• Able to create positive relationships with clients and build long term value

• Able to communicate effectively and consistently

• Willingness to work nightshift on site

Preferred technical and professional experience

• Familiarity with US geography, culture, government laws and employment requirements are a plus

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.