Talent Acquisition Manager (Clark, Pampanga)

Manatal; Mabalacat; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

MicroSourcing Philippines, Inc. is seeking a Talent Acquisition Manager in Clark, Pampanga with a dayshift, onsite/hybrid setup. You will lead the TA Operations team to meet headcount targets, strengthen client relations, and drive end-to-end recruitment across multiple clients.

You will collaborate across departments to optimize interview processes, hiring cost, and candidate experience, ensuring timely fills and strong performance analytics.

Qualifications

• Bachelor's degree in HR, Marketing, Business, or related field; equivalent experience accepted.
• 3+ years leadership in TA; 2+ years as TA Officer preferred.
• Experience in People Management, Stakeholder Management, Process Improvement, and Analytics.
• Vast knowledge of Recruitment Applications and Systems (ATS, assessment tools, etc.).
• Excellent communication and presentation skills for cross-functional conversations.
• Strong analytical skills driving recruitment performance improvements.

Responsibilities

• Oversee end-to-end recruitment processes and ensure quality and customer satisfaction.
• Delegate recruitment tasks and drive for timeline adherence to meet hiring targets.
• Monitor progress of open requisitions and provide timely endorsements and TA reports.
• Administer candidate processes for all open requisitions including interviews and placement.
• Drive performance management within the TA team and conduct regular reviews.
• Monitor team productivity and perform 1:1s and appraisals.
• Establish succession plans and provide growth opportunities.
• Oversee hiring, onboarding and training of new team members.
• Address recruiting issues with clients and develop/implement solutions.
• Collaborate with Ops to address client escalations and sustain client relations.
• Analyze TA data to identify trends and improve processes.

Skills

Leadership

People management

Stakeholder management

Analytics

Communication

Presentation

Process improvement

Education

Bachelor's degree in HR/Marketing/Business or related field

Advanced degree preferred

Tools

Applicant Tracking Systems

Assessment Tools

JobAdder

Vervoe

Job description

Discover your 100% YOU with MicroSourcing!

Position: Talent Acquisition Manager
Location: Clark, Pampanga
Work setup & shift: Onsite/Hybrid | Dayshift

Why join MicroSourcing?

Position Purpose:

The Talent Acquisition Manager holds overall accountability for meeting the headcount targets for current as well as new clients in his/her assigned verticals or entities. He/she will develop and strengthen relationships with all clients and stakeholders by leading the Talent Acquisition Operations team through the day-to-day control and direction on interviews, selection, and job offers. This role is also expected to collaborate with the other departments / units within Talent Acquisition on all recruitment needs to ensure all open tracks are filled in a timely manner at the targeted cost per hire; as well as other units such as Business Development, Human Resources and Operations in order to promote a positive new hire experience.

Qualifications:

• Bachelor's degree in Human Resources, Marketing, Business, or a related field; advanced degree is preferred. An equivalent of the same in working experience is also acceptable for this position.
• Leadership experience of at least 3 years in a similar scope and capacity; Preferably holds a TA Officer position for at least 2 years
• Exposure in People Management, Stakeholder Management, Process Improvement, and Reports and Analytics.
• Vast knowledge in Recruitment Applications and Systems, not limited to Applicant Tracking Systems, Assessment Tools, etc.
• Excellent communication and presentation skills. Must be effective in cross-functional conversations driving influence in decision making and strategy formulation.
• Strong analytical skills driving the performance of the existing recruitment processes, identifying areas of improvement, creating solutions, and spearheading the development of new and improved strategies.

Key Responsibilities:

The Talent Acquisition Manager will be responsible for the following across Microsourcing Philippines, Inc.

Recruitment Operations

• Oversees and ensures smooth delivery of standard recruitment processes as carried out by the team. Monitors the end-to-end recruitment process including quality and customer satisfaction. Identifies roadblocks and continuously recommends changes and process improvements that align with business needs.
• Delegates recruitment tasks to team members, and drives for timeline adherence to meet hiring targets
• Monitors the progress of all open requisitions and ensure timely endorsement / feedback is provided to clients via quality TA reports and updates
• Responsible for administration of the candidate processes for all open requisitions including conducting job interviews and placement

Leadership and People Management

• Drives performance management principles within his/her team by establishing and strengthening the team through group and individual metrics, rewards and recognition and drive the team to excel
• Monitors the team's overall productivity and performance
• Performs regular 1:1 sessions and accomplish performance reviews and appraisals in a timely manner
• Establish individual succession plans for the team
• Provides ample opportunities for growth by making recommendations / facilitating trainings, learning sessions, or seminars
• Oversees the hiring, onboarding and training of new team members
• Identifies of any/all recruiting issues related to clients and develop/implement solutions
• Work closely with Operations to address and mitigate client escalations
• Drives client satisfaction and play a proactive role in solidifying client relations
• Review, analyze and use the data gathered from client/NPS survey to enhance the process and strengthen client relations
• Attend client intro calls, calibrations and provide recommendations regarding their hiring requirements
• Represent the TA team in site leads or client meetings as needed

Strategy

• Works with the Sourcing Team in developing and implementing sourcing and marketing initiatives to ensure timely delivery of all hiring requirements
• Ensures timely and proper communication of organization changes and new strategies to the team.
• Communicates team and individual Share of Hires and TAT targets and craft specific plans on how the team and each team member can meet the target set
• Creates ramp plans along with the Sourcing Team for volume and critical requirements
• Analyzes trends from TA reports to identify challenges and come up with strategies to address known and anticipated issues and client escalations

Process Improvement, Compliance and Reporting

• Monitors team's overall adherence to the process including but not limited to delivery of targets, end-to-end recruiting activities, securing of necessary documentations and approvals, pre-boarding and onboarding process
• Ensures preparation and participation in all company audits, both internal and external.
• Conducts audits to ensure proper usage and utilization of TA tools such as JobAdder, Vervoe, and internal trackers
• Gathers and reports system technical issues and recommend solutions
• Identifies process roadblocks and works with TA team, HR, Operations, and external partners to address issues and recommend changes and process improvement as deemed fit.
• Submits reports needed by the clients and business such as but not limited to reports that track overall progress of each requisition (EOD, BD reports), TA productivity (SOH/TAT) and weekly hiring updates

Health & Safety of our People

• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Complete all necessary training and compliance requirements and professional development opportunities.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/

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