Talent Acquisition Advisor, GPSO

Mondelez Philippines, Inc.; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Mondelez Philippines, Inc. is seeking a specialist in a process or service area within Digital Services to support impeccable service operations.

You will own development of SOPs, drive standardization, analyze exceptions, and contribute to training materials while ensuring compliance with company policies and data protection laws. This role emphasizes continuous improvement and cross-functional collaboration.

Qualifications

• Experience in process design and mapping.
• Experience in a shared service organization.
• Ability to gather business requirements.
• Strong interpersonal and communication skills.
• Initiative and problem-solving mindset.

Responsibilities

• Ensure service level agreements are met.
• Drive standardization and simplification of processes.
• Contribute to training materials and SOP development.
• Ensure data protection compliance and policy alignment.
• Lead continuous improvement initiatives for the team.

Skills

Process design

Shared services

Team collaboration

Requirements gathering

Effective communication

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More about this role

Work schedule: Mid Shift

No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularService Operations (Delivery)Global Business Services