TAC SUPPORT LVL1 (FAIRVIEW)

Information Professionals, Inc.; Quezon City; On-site; PHP 167,000 - 335,000; Full time

Job summary

Information Professionals, Inc. is seeking a Data Center Operations professional to manage large-scale in-country data center infrastructure in rotating shifts from Fairview, Quezon City. The role ensures 24x7 operations and lo‑cal service delivery.

You will monitor systems, respond to incidents, and provide onsite and remote support within SLA, while maintaining ITIL‑based incident, problem and change processes. Immediate start preferred.

Qualifications

• Bachelor's Degree in IT, Computer Engineering or equivalent.
• Knowledge and experience in Networking LAN/WAN and cabling.
• At least 1 year of relevant experience preferred.
• Telecommunication industry experience preferred.
• Available to start immediately.
• Able to work in Fairview, Quezon City.

Responsibilities

• Manages and services large scale in-country data center infrastructure and facilities to ensure 24x7 operations in rotating shifts.
• Supports the organization's data center services through active 24x7 monitoring of the infrastructure.
• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests and onsite assistance within SLA.
• Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.

Skills

Networking LAN/WAN

Cabling

Education

Bachelor's Degree in IT or Computer Engineering or equivalent

Job description

QUALIFICATIONS

• Candidates must possess a Bachelor's Degree in IT, Computer Engineering or equivalent
• Must have knowledge and experience in Networking LAN/WAN, Cabling
• With at least 1 year of relevant experience is preferred
• Preferably has experience in a telecommunication industry
• Able to start immediately
• Amenable to work in Fairview, Quezon City

RESPONSIBILITIES

• Manages and services large scale in-country data center infrastructure and facilities to ensure 24x7 operations in rotating shifts.
• Supports the organization's data center services through active 24x7 monitoring of the infrastructure.
• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests and onsite assistance within SLA.
• Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.