IT Technology Analyst Assistant Manager (CCNA or CCNP) - Pampanga

TASQ Staffing Solutions; Philippines; On-site; PHP 558,000 - 892,800; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Job summary

A staffing solutions provider in Pampanga is seeking an IT Technology Analyst Assistant Manager (CCNA or CCNP) to oversee network management and troubleshooting, requiring at least 6 years of experience and customer service skills. Candidates must hold a Bachelor's degree in a relevant field and be amenable to onsite work in Clark Pampanga. The position offers benefits such as HMO coverage and quarterly performance bonuses.

Qualifications

• At least 6 years of working experience in the related field required.
• A college graduate of Computer Science, IT, or equivalent course.
• If CCNA is expired, at least CISCO training and relevant work experience.

Responsibilities

• Initiate procurement requests for network requirements.
• Implement service-specific technology migration activities.
• Assist teams in troubleshooting system issues.
• Perform routine backups and ensure system redundancy.
• Coordinate asset updates in the asset management system.

Skills

Customer service mindset

Networking knowledge

Troubleshooting techniques

CCNA or CCNP certified

Education

Bachelor's degree in Computer Science, IT, or Engineering

Tools

Cisco switches

Cisco routers

Firewalls

Job description

IT Technology Analyst Assistant Manager (CCNA or CCNP) - Pampanga

TASQ is seeking a IT Technology Analyst Assistant Manager (CCNA or CCNP) to start work as soon as possible. The initial pre-screening interview will be conducted via phone.

About the job

TASQ is seeking a IT Technology Analyst Assistant Manager (CCNA or CCNP) to start work as soon as possible. The initial pre-screening interview will be conducted via phone.

Qualifications

• BACHELORS - COMPUTER SCIENCE, IT, ENGINEERING or any related course
• Candidate must be a college graduate of Computer Science, Information Technology or equivalent course
• At least 6 years of working experience in the related field is required for this position
• Possesses a customer service mindset while working in a diverse environment and collaborating with clients and IT resources from different cultures, across the globe
• Domain Knowledge for Networking, Server knowledge, cloud adaptions
• Managing LAN & WAN networks
• Managing Cisco Switches, routers and firewalls
• Troubleshooting techniques for IT Setup
• CCNA or CCNP Certified
• IF CCNA Expired, at least with CISCO training AND relevant working experience
• Amenable to work in shifting schedules.
• Amenable to work ONSITE (CLARK PAMPANGA)
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR CISCO EXPERIENCE AND NETWORK EXPERIENCE.

Responsibilities

• Procurement: Take requirement from business/stakeholders and initiate request by raising BOM to pricing team in order to facilitate procurement.
• Service Transition: Implement service specific Technology migration and upgradation activities in order to complete service transition plan.
• Service Delivery and Support Process Management: Assist Network, Security, VOICE, Server team, and system engineers in troubleshooting system issues and handle 2nd level incidents and service requests in order to comply with service delivery plan.
• Availability & IT Service Continuity, Capacity Management: Implement service specific controls and process, perform routine backup activity, check for power/system/network redundancy; record capacity parameters specific to services/systems in order to comply with service continuity and capacity management.
• IT Asset Lifecycle Management: Coordinate with resource executive in updating asset in AMS/CMDB covering the life cycle of the assets and provide inputes for hardware and software upgrade in order to comply with asset management policy.

Benefits

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus