Systems Engineer

ePERFORMAX Contact Centers Corporation; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

ePERFORMAX Contact Centers Corporation is seeking an on-site Desktop Support professional in Pasay, Philippines. The role involves monitoring the helpdesk, addressing tickets, and providing hands-on troubleshooting for desktops and laptops.

You will install software, upgrade IOS and applications, and deploy devices as requested. Candidates should have a Bachelor’s degree in Computer Engineering or related field, with experience in large corporate deployments, and strong Windows OS knowledge.

Qualifications

• Bachelor's degree in Computer Engineering or related field.
• Experience in technical helpdesk and on-site desk support for large deployments.
• Strong knowledge of Microsoft Windows operating systems (servers and desktops).
• Knowledge of legacy VOIP telephony is preferred.
• Excellent communication and interpersonal skills.
• Willing to work flexible schedules including weekends and holidays.

Responsibilities

• Monitor helpdesk system for incoming tickets and address concerns.
• Provide on-site desktop support and troubleshooting.
• Install software and upgrade IOS and applications on laptops and desktops.
• Deploy desktops and laptops as requested.
• Verify issues with client contacts and escalate as necessary.

Skills

Effective communication

Interpersonal skills

Troubleshooting

Desktop support

VOIP knowledge

Windows OS knowledge

Education

Bachelor's degree in Computer Engineering or related

Tools

Windows OS

VOIP systems

Job description

Responsibilities

• Monitor helpdesk system for incoming tickets and address the concerns accordingly
• Provide on-site desktop support and troubleshooting
• Install software, upgrade IOS and application to laptops and desktops
• Deploy desktops and laptops as requested
• Verify technical issues with the client’s technical contacts and elevate the issue as necessary

Requirements

• Bachelor’s Degree in Computer Engineering or any degree relevant to the position
• Has worked in a similar industry and in similar capacity such as providing technical helpdesk support and onsite desk support to a large corporate deployment
• Knowledge in Microsoft Windows operating systems (servers and desktop)
• Knowledge of legacy and VOIP telephony is preferred
• Effective communication and interpersonal skills
• Must be willing to work flexible schedules (including weekends and holidays)