System Support Officer

BDO Unibank; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

BDO Unibank, Inc. is seeking a skilled professional to manage POS application projects, provide production support, and ensure compliance with card brands and regulations. The role coordinates with vendors and acquiring partners to deliver secure payment solutions and resolve issues promptly.

You will oversee training for users on terminal procedures and software, ensuring smooth deployments and adherence to SLAs. Onsite work in Ortigas is required.

Qualifications

• Bachelor's Degree in Engineering, Computer Science or Information Technology.
• With at least 3 years of experience in hardware, software, and POS implementation and maintenance, preferably gained from a bank or other financial institution.
• Willing to work onsite and be assigned in Ortigas.

Responsibilities

• Liaise with application/payment solution vendors to discuss business and technical requirements for development or enhancement.
• Ensure vendor-delivered applications meet specifications and existing features remain unaffected.
• Address terminal software bugs/issues found during SIT/UAT when deployed to production.
• Assess and prioritize application development based on business or compliance needs.
• Oversee training for users on terminal operating procedures and terminal software functionality.
• Monitor, document, coordinate, and resolve all POS-reported issues within SLA.

Skills

POS implementation

Vendor liaison

Regulatory compliance

Education

Bachelor's Degree in Engineering, Computer Science or Information Technology

Job description

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The position is primarily responsible for managing POS application projects, including production support and compliance. This role ensures that payment application and EFT-POS enhancements meet business, card brand, and regulatory requirements, resolves production issues within agreed service levels, and serves as the liaison for card brand compliance and coordination with acquiring partners on payment technology solutions.

Key Responsibilities:

• Liaise with different application/payment solution vendor to discuss business and technical requirements for development or enhancement


• Ensures that application delivered by vendors are correct based on the specifications provided. Also make sure that the existing functionalities are not affected by the new application


• Ensures that terminal software bugs or issues found during SIT and UAT (User Acceptance Testing) are completely addressed when application is implemented/deployed in production.


• Provide assessment and determines application development prioritization based on the Business or Compliance requirements


• Oversees provision of training for users on the terminal operating procedures and on the functionality of the terminal software applications.


• Manages and ensure that all POS reported issues are monitored, documented, coordinated with the respective support and resolved within agreed SLA

C. Compliance

• Ensure that CLG Merchant Partnerships are compliant to all Card Brands and Regulatory requirements related to any Payment application solution or Payment Device


• Regularly update the Business Units on the impact of any new policies that will be implemented by the Card Brands or Regulatory that will affect the Business

D. Other Administrative Functions

• Performs other related functions that may be assigned from time to time.


• Lead, guide and train team members in accordance with BDO CORE values and Business objectives

Qualifications:

• Bachelor's Degree in Engineering, Computer Science or Information Technology


• With at least 3 years of experience in hardware, software, and POS implementation and maintenance, preferably gained from a bank or other financial institution.


• Must be willing to work onsite and be assigned in Ortigas.