Supvervisor, Billing & Pricing Operations

Ingram Micro Philippines BPO LLC; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a results-driven Supervisor - Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions in a global context.

You will combine operational leadership with advanced analytics, ensure data integrity, and drive process improvements with vendors and stakeholders. The role emphasizes automation, AI adoption, and data-driven decision-making to support accurate financial outcomes.

Qualifications

• Bachelor's degree in Finance, Business, Analytics, or a related field.
• 5–8+ years of experience in billing, pricing, financial operations, or reporting.
• Minimum 2 years in a supervisory or team lead role.
• Advanced Excel skills (pivot tables, macros, automation).
• Strong analytical, problem-solving, and stakeholder management skills.

Responsibilities

• Oversee billing, pricing, and reconciliation activities with accuracy and compliance.
• Lead, mentor, and develop a team of analysts to drive performance and quality.
• Manage complex vendor and reseller issues and serve as escalation point.
• Partner with vendors and stakeholders to align on pricing and service delivery.
• Ensure data integrity across systems and regions.
• Oversee delivery of reports and dashboards across regions.
• Drive use of Excel, BI tools, and automation for reporting efficiency.
• Translate business requirements into reporting frameworks and insights.
• Identify inefficiencies and lead process improvement initiatives.
• Drive automation, AI adoption, and operational transformation efforts.
• Collaborate on cross-functional improvement programs.
• Own escalations with financial or operational impact.
• Collaborate globally to resolve issues in a timely manner.
• Maintain SOPs and provide coaching, training, onboarding support.
• Drive knowledge sharing and capability building.

Skills

Advanced Excel

Analytical thinking

Stakeholder management

Supervisory experience

Education

Bachelor's degree

Tools

SQL

Python

Power BI

Automation tools

Job description

Role Summary

Ingram Micro is seeking a results-driven and analytical Supervisor - Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations.

Key Responsibilities

• Operations Leadership:
  • Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance.
  • Lead, mentor, and develop a team of analysts to drive performance and quality.
  • Manage complex vendor/reseller issues and act asescalationpoint.
  • Partner with vendors and stakeholders toalign onpricing and service delivery.
  • Ensure data integrity across systems and regions.
• Reporting & Analytics:
  • Oversee delivery of reports and dashboards across regions.
  • Drive use of Excel, BI tools, and automation for reporting efficiency.
  • Translate business requirements into reporting frameworks and insights.
• Process Improvement:
  • Identifyinefficiencies and lead process improvement initiatives.
  • Drive automation, AI adoption, and operational transformation efforts.
  • Collaborate on cross-functional improvement programs.
• Escalation Management:
  • Own escalations with financial or operational impact.
  • Collaborate globally to resolve issuesin a timely manner.
  • SubjectMatter Expertise& Team Development:
    • Maintain SOPs and ensure adherence to processes.
    • Provide coaching, training, and onboarding support.
    • Drive knowledge sharing and capability building.

Required Qualifications

• Bachelors degree in Finance, Business, Analytics, or related field.
• 5-8+ years of experience in billing, pricing, financial operations, or reporting.
• Minimum2yearsexperiencein a supervisory or team lead role.
• Advanced Excel skills (pivot tables, macros, automation).
• Strong analytical, problem-solving, and stakeholder management skills.

Preferred / Good-to-Have Skills

• SQL, Python, and Power BI (or similar BI tools).
• Experience with automation tools (Power Automate, VBA, UiPath).
• Exposure to AI/ML and intelligent automation use cases.
• Experience in Cloud Products and Vendors - Billing and Pricing
• Experience with CRM, ERP, or financial systems.

Key Competencies

• Leadership and team development