Support Consultant - D365

XAPT; Philippines; Remote; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Private health insurance

Cafeteria

Sports pass

Remote work

Job summary

XAPT in the Philippines is seeking a Support Consultant to join our Global Support team. The role focuses on troubleshooting tickets, learning Microsoft Dynamics 365, and delivering advisory for optimal configurations, all while working remotely in an international environment.

You will engage in root cause analysis, documentation, and regular customer calls, with opportunities to grow through trainings and Microsoft certifications. A strong English command and ERP/CRM familiarity are essential.

Qualifications

• University degree in Information Technology or a related field.
• Excellent command of English, in speaking and writing.
• Familiarity with ERP/CRM systems.
• Experience with Microsoft Dynamics 365 support/consulting/implementation is an advantage.
• Experience working with ticketing systems.
• Client-focused attitude.
• Basic understanding of software development and QA concepts.

Responsibilities

• Troubleshoot incoming tickets and monitor them in the ticketing system.
• Perform root cause analysis, regression testing, and provide accurate documentation.
• Organize and conduct regular calls with customers based on tickets.
• Learn the functionality of Microsoft Dynamics products and related addons during trainings.
• Continual self-training to build skills in logistics/production and new technologies.
• Help customers break down complex business problems into solvable parts.
• Provide advisory for optimum system configuration.
• Identify opportunities to increase customer value.
• Utilize feedback to improve products and services.
• Facilitate trainings, workshops, or demonstrations remotely or on-site as required by the customer.

Skills

Excellent English

ERP/CRM familiarity

Client focus

Software development basics

Education

University degree in Information Technology, Economics, Supply Chain Management or related field

Tools

Microsoft Dynamics 365

Ticketing systems

Job description

We are looking fora Support Consultant to join our growing Global Support team, ideally with working knowledge of MS Dynamics 365 or other CRM/ERP systems.

We are looking for someone who is open to new ideas, wants to learn new concepts and help our clients ultimately succeed.

• Be part of a company that values professional growth and cutting-edge technology
• Attractive salary and bonus with various benefits such as private health insurance, cafeteria, and sports pass
• Remote working opportunity
• Contribute to a globally recognized product that’s transforming the equipment dealership industry
• Collaborate with a talented, supportive, and innovative team in international environment
• Get know the latest Microsoft technologies in the industry along with the chance to participate in relevant Microsoft exams and get certifications

Your main responsibilities will be:

• Troubleshoot incoming tickets, monitor them in ticketing system
• Perform root cause analysis, regression testing and provide accurate documentation
• Organize and perform regular calls with customers based on incoming tickets
• Learn the functionality of Microsoft Dynamics products, and related add-on products and the parameters of the system during trainings and also individually
• Continuous self-training (improve skills, build professional knowledge in the area of logistics/production, and the field of new technologies)
• Help customers break down complex business problems into solvable pieces
• Provide advisory for optimum system configuration
• Identify and leverage opportunities for increasing customer value
• Utilize customer feedback to identify opportunities to improve our products and services
• Facilitate trainings, workshops or demonstrations either remotely or on site as required by the customer

What we expect from you:

• University degree in Information Technology, Economics, Supply Chain Management or related field
• Excellent command of English, in both speaking and writing
• Familiarity with ERP/CRM systems
• Experience in Microsoft Dynamics 365 support/consulting/implementation is an advantage
• Experience working with ticketing systems
• Client focused attitude
• Basic understanding of software development and quality assurance concepts