Supply Chain & Operations Specialist

Embedded Shishya; Metro Manila; On-site; PHP 390,600 - 725,400; Full time

Job summary

Miss Amara is seeking a Supply Chain & Operations Specialist to own daily outbound operations, coordinate dispatch, manage inventory and returns, and keep our logistics dashboards up to date.

You’ll collaborate with logistics partners and our CX teams to resolve issues, spot process gaps, and help scale our operations as we grow—driving efficiency with attention to detail and a proactive mindset.

Qualifications

• Experience in fast-paced e-commerce environments with order management and documentation
• Excellent written and spoken English communication skills
• Strong organizational skills and meticulous attention to detail
• Able to work independently and collaborate with cross-functional teams
• Proactive approach to completing tasks and improving processes
• Familiarity with Cin7, Excel, Gmail, and order management systems

Responsibilities

• Order Management: Process and manage DTC and B2B orders across channels, ensuring accurate statuses and seamless fulfillment
• Logistics Coordination: Work with warehouse teams and freight carriers to manage dispatch and resolve booking issues or delays
• Issue Resolution: Serve as primary contact for operations escalations with marketplaces to resolve bottlenecks
• Inventory & Returns: Manage day-to-day inventory tasks, returns, stock adjustments, and reconciliations with Ops and CX teams
• Stock Integrity: Monitor inventory levels, flag discrepancies between Cin7, WMS, and marketplace channels
• Inbound Support: Assist with inbound logistics, shipping bookings, and supplier coordination when needed
• Process Improvement: Identify gaps and implement efficiencies to streamline daily tasks and tool rollouts

Skills

Order management

Data entry

Organizational skills

English communication

Cross-functional collaboration

Proactive problem solving

Attention to detail

Google Sheets

Microsoft Office

Tools

Cin7

MS Excel

Gmail

Google Sheets

WMS

Job description

Supply Chain & Operations Specialist - Join Us at Miss Amara!

If you’re a natural problem-solver who loves keeping things moving in a fast-paced e-commerce world, this role is for you.

As our Supply Chain & Operations Specialist, you’ll be the driving force ensuring our DTC and B2B orders are delivered smoothly and on time. By tackling fulfillment bottlenecks with your amazing attention to detail, you'll directly protect our brand trust and keep our customers smiling!

About The Role

You’ll be the heart of our daily outbound operations! You will coordinate dispatch, manage inventory and returns, and keep our logistics dashboards up to date.

Working closely with our logistics partners and CX team, you’ll ensure everything flows beautifully. We’d love for you to bring fresh ideas! You’ll have the freedom to spot process gaps, streamline manual tasks, and help us scale our operations as we grow.

Key Responsibilities

• Order Management: Process and manage DTC and B2B orders across all channels, ensuring accurate statuses and seamless fulfillment across our systems.
• Logistics Coordination: Work directly with warehouse teams and freight carriers to manage dispatch and swiftly resolve any booking issues or pickup delays.
• Issue Resolution: Act as the primary go-to for Operations escalations, communicating directly with marketplaces to resolve order issues, delays, and fulfillment bottlenecks.
• Inventory & Returns: Handle day-to-day inventory tasks, including returns, stock adjustments, and reconciliations in collaboration with our Ops and CX teams.
• Stock Integrity: Monitor inventory levels closely, proactively flagging any discrepancies or stock mismatches between Cin7, the WMS, and our marketplace channels.
• Inbound Support: Provide secondary backup for inbound logistics, assisting with shipping bookings and pre-shipment supplier coordination when needed.
• Process Improvement: Identify operational gaps and implement fresh efficiencies to streamline daily tasks, bringing proactive solutions to recurring issues.
• Projects & SOPs: Help document Standard Operating Procedures (SOPs) and support the rollout, process mapping, and testing of new tools and supply chain improvements.

What Will Help You Succeed You'll Likely Bring

• Previous experience in a fast-paced e-commerce business, specifically dealing with order management, administrative tasks, data entry, and document management.
• Strong organizational skills and meticulous attention to detail.
• Excellent written and spoken English communication skills.
• The ability to work independently while collaborating seamlessly with cross-functional teams and partnering with a diverse group of people.
• A proactive approach to completing tasks, solving problems, and leading initiatives.
• Proficiency in using Google Sheets and Microsoft Office.
• Experience with Cin7, MS Excel, and Gmail is a strong advantage. General experience with any order management system, freight booking platforms, or supplier/vendor platforms is highly beneficial.

About Us

At Miss Amara, we’re reimagining the rug-buying experience through bold innovation, industry-first tech, and a customer-obsessed mindset. Since launching in 2014, we’ve grown fast, earning national recognition including AFR Fast 100 (2022), Best Retail Marketing and Best Medium Online Retailer at the National Retail Awards (2023), and Best Online Retail Marketing at the Australia Post ORIA Awards (2023). With free returns, free styling advice, and cutting-edge virtual tools, we’re changing the game, and loving every minute of it.

We care about people (our team, our customers, our partners, our manufacturers), the environment, what we sell, and how we sell it. Be transparent in our communication and always share a true picture of our business.

Keep it simple in our systems, processes, and customer experience.

Fast. Test. Learn. Adapt. to make quick, informed decisions and stay ahead.

Best in Class in delivering an exceptional, uncomplicated journey to buying your dream rug online.