As Ecosa's Supply Chain Lead, you will own forecasting, capacity planning, operational
reporting, and supply chain analytics across warehouse and logistics operations. This role is
responsible for building and maintaining the analytical framework that supports operational
decision-making, identifying risks before they impact operations, and driving continuous
improvement through data-driven insights. We are seeking a curious, detail-oriented, and
commercially minded individual who translates data into action and contributes to improving
how we operate every day.
This role focuses on forecasting, capacity planning, operational reporting, and supply chain
analytics across warehouse and logistics operations. Performance is measured against
forecast accuracy, reporting quality, operational insights, and the ability to proactively identify
operational risks and improvement opportunities. Performance in this role is also measured
against a defined analytics scorecard which is reviewed on a weekly basis.
Key Responsibilities
- Prepare and maintain operational volume forecasts across warehouses and transport carriers
- Analyze trends across sales, dispatch, delivery, and operational performance to inform forecasts
- Align forecasts with warehouse and logistics partners to ensure capacity readiness
- Support planning for peak periods, promotions, and operational events
- Monitor forecast accuracy and adjust models based on trends and actuals
- Identify capacity risks early and escalateto relevant stakeholders
- Build and maintain logistics and supply chain reporting
- Develop KPI dashboards, scorecards, and operational reporting tools
- Support DIFOT and service performance reporting
- Ensure all reporting is accurate, timely, and fit for purpose
- Maintain and improve existing reporting infrastructure and data sources
- Deliver regular reporting to internal stakeholders within agreed timeframes
- Perform root cause analysis on delivery failures, cost variances, and operational
- Identify patterns and trends that indicate emerging operational risks
- Translate analytical findings into clear, actionable recommendations
- Support operational improvement initiatives and implementation activities
- Provide data-driven insights and recommendations to stakeholders across the business
- Track the impact of operational changes and report on outcomes
- Deliver analysis, reporting, and operational tasks as directed
- Complete work within agreed timeframes with a high level of accuracy
- Maintain visibility of progress and elevate blockers early
- Support supply chain and logistics projects as required
- Execute project-related tasks including data gathering, modelling, and implementation support
- Assist with rollout of new reporting tools, processes, or operational changes
- Track actions and ensure deliverables are completed on timeProvide clear updates on progress and risks
- Provide day-to-day guidance and support to members of the Supply Chain team
- Support the development of team capability across supply chain and logistics
- operations
- Coach team members to strengthen accountability, problem-solving, and operational decision-making
- Help ensure priorities and expectations set by the Head of Supply Chain are clearly understood and actioned
- Support the team in prioritising workload and maintaining focus on key operational requirements
- Encourage proactive identification and resolution of issues before escalation is required
- Provide guidance on operational issues and support team members in determining appropriate next steps
- Promote ownership and follow-through across agreed actions and deliverables
- Identify opportunities to improve team capability, processes, and ways of working
- Support knowledge sharing and continuous development across the team
- Maintain visibility of team priorities, workload, risks, and outstanding actions
- Escalate significant risks, blockers, or decisions to the Head of Supply Chain as appropriate
- Help build a capable, collaborative, and increasingly self-sufficient Supply Chain team
- Demonstrates strong analytical thinking and attention to detail
- Maintains a proactive approach to identifying trends and operational risks
- Uses data and analysis to support practical operational outcomes
- Communicates clearly and professionally with internal and external stakeholders
- Demonstrates curiosity and a continuous improvement mindset
- Balances strategic thinking with operational practicality
- Takes accountability for the quality and accuracy of analytical outputs
- Escalates appropriately when issues or risks fall outside defined parameters
- Adapts to changing priorities in a fast-paced environment
What Success Looks Like
- Forecasts support stable operations and capacity readiness
- Operational reporting is accurate, timely, and actionable
- Risks are identified before impacting operations or customers
- Data insights lead to measurable operational improvements
- Stakeholders trust and act on the analysis and reporting provided
- The analytical function operates with increasing efficiency and reliability
Skills & Capability
- Experience in supply chain analytics, logistics planning, or operations analysis
- Advanced Excel or Google Sheets capability
- Strong reporting and analytical capability
- Experience with forecasting and trend analysis
- Ability to interpret operational data and identify meaningful insights
- Strong communication skills with the ability to present data clearly to non-technical audiences
- Understanding of warehouse, 3PL, and transport operations preferred
- Experience with BI or data visualisation tools (e.g. Looker, Power BI, Tableau) preferred
Why work for Ecosa?
Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.
At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.
- Retirement Plan
- Leave Credits All Convertible to Cash
- HMO Plan + 2 Dependents Fully Covered
- Generous Performance Bonuses
- Annual Company Outing
- Casual Friday, Everyday!
Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.