Supervisor -Quality Assurance

MedRisk; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

MedRisk is seeking a Quality Assurance Supervisor to oversee QA processes, lead a team of QA analysts, and ensure compliance with industry standards. The role emphasizes developing QA policies, conducting audits, and driving continuous improvement across clinical programs.

The ideal candidate has a Bachelor’s degree, a clinical license, and 3+ years in QA with supervisory experience. Strong leadership, data analysis skills, and proficiency with audit tools are essential for success.

Qualifications

• Bachelor’s degree in Business, Engineering, Healthcare Administration, or related field.
• Active and unrestricted Philippine or US nursing/clinical license (or equivalent) preferred for clinical programs.
• Minimum of 3 years in clinical review or QA, with at least 2 years in a supervisory role in healthcare/manufacturing/BPO/tech.
• Proficiency in quality management, audit tools, and data analysis software.
• Certifications such as Six Sigma Green/Black Belt or Certified Quality Auditor are preferred.
• Strong leadership, communication, and collaboration across departments.
• Strong problem-solving and analytical thinking to identify efficiencies and drive improvements.

Responsibilities

• Develop and implement quality standards, policies, and procedures to ensure regulatory compliance and company objectives.
• Supervise QA team: lead, mentor and train analysts to maintain consistency and accuracy in quality assessments.
• Conduct regular audits of processes, documentation, and service quality to identify areas for improvement.
• Ensure regulatory compliance with industry regulations, accreditations standards and internal policies.
• Analyze quality metrics: collect and evaluate data, identify trends and recommend corrective actions.
• Investigate quality issues, non-conformances, client complaints, and process inefficiencies; implement CAPA.
• Collaborate with cross-functional teams to align quality initiatives with business goals.

Skills

Quality management

Audit tools

Data analysis

Leadership

Communication

Problem-solving

Education

Bachelor's degree

Clinical license

Six Sigma Green/Black Belt

Certified Quality Auditor

Tools

Quality audits

Job description

The Quality Assurance Supervisor is responsible for overseeing the quality assurance processes, ensuring compliance with industry standards, and leading a team of quality assurance analysts/professionals. This role involves developing and implementing quality assurance policies, conducting audits, and driving continuous improvement initiatives to maintain high standards of service.

General Profile

• Education:Bachelor’s degree inBusiness, Engineering, Healthcare Administration, or related field.
• Licensure: Holds an active and unrestricted Philippineor USnursing or clinical license (or equivalent clinical certification preferred)for Clinical programs.
• Experience: Minimum of3years in clinical review or quality assurance, with at least 2 years in a supervisory role within a relevant industry(e.g., healthcare, manufacturing, BPO, or technology)
• Technical Skills:Proficiencyin quality management, audit tools, and data analysis software.
• Certifications (Preferred): Six Sigma Green/Black Belt, Certified Quality Auditor
• Leadership & Communication: Strong ability to lead teams, provide constructive feedback, and collaborate across departments.
• Problem-Solving & Analytical Thinking:Expertiseinidentifyingefficiencies, implementing solutions, and driving process improvements.

Key Responsibilities

• Develop and Implement Quality Standards:Establishand enforce quality assurance policies, procedures, and best practices to ensure compliance with regulatory requirements and companyobjectives.
• Supervise QA Team: Lead,mentorand train quality assurance analysts tomaintainconsistency and accuracy in quality assessments.
• Conduct Audits and Inspections:Perform regular audits of processes, documentation, and service quality toidentifyareas for improvements.
• Ensure regulatory compliance: Monitor adherence to industry regulations, accreditations standards and internal policies, ensuring compliance with national or international quality guidelines.
• Analyze quality Metrics: Collect and evaluate datarelatedquality performance,identifyingtrendsandrecommendingcorrective actions.
• Investigate Quality Issues: Address non-conformance issues, client complaints, and process inefficiencies, implementing corrective and preventive measures.
• Collaborate with Cross-Functional Teams: Work closely with Operations, Training and Compliance teams to align quality initiatives with business goals.