Supervisor, Public Areas

Solaireresort; Philippines; On-site; PHP 391,000 - 670,000; Full time

Job summary

Solaireresort in Quezon City, Philippines, is seeking an EVS/Public Areas Supervisor to oversee housekeeping operations, train staff, and maintain high standards of cleanliness across public and gaming areas.

You will coordinate with departments, conduct briefings, manage safety programs, and ensure timely upkeep of facilities. The role requires leadership, communication, and a hands-on approach in a dynamic resort environment.

Qualifications

• At least college level or equivalent; HRM or related course preferred.
• Minimum 2 years experience as a supervisor in the same capacity.
• Fluent in both oral and written Filipino & English; Knowledge of another foreign language is an advantage.
• Computer literate; MS Office programs; Knowledge of Property Management Systems is an advantage.

Responsibilities

• Thoroughly inspects the hotel public areas and gaming areas to ensure cleanliness and maintenance.
• Keeps up to date on safety, sanitation and hygiene rules; enforces standards across EVS staff.
• Leads briefing/debriefing, conducts staff training, and coaches team members as needed.
• Ensures performance appraisals are fair and constructive; supports staff development.
• Maintains daily logs, coordinates with departments, and ensures timely turnaround of out-of-order areas.
• Contributes to annual operating budget, CAPEX proposals, and environmental safety programs.

Skills

Communication skills

Interpersonal skills

Documentation

English/Filipino

Problem solving

Team training

Education

College level or higher

HRM or related field preferred

Tools

MS Office

Property Management System

Job description

Quezon City, Philippines | Posted on 01/08/2026

• Reports directly to the EVS|Public Areas Assistant Manager/Manager/Senior Manager.
• Works closely with the EVS| Public Areas Warehouse Supervisor, Warehouse Attendants, Specialists, and Attendants to ensure streamlined, seamless, and highly productive housekeeping operations.
• Works closely with the appropriate divisions/departments to ensure that housekeeping operations are well-supported and well-supplied through efficient coordination between offices.
• Regularly attends shift briefing/debriefing.
• Conducts briefing/debriefing to staff as needed.
• Attends inter-departmental/divisional meetings as needed.
• Thoroughly inspects the hotel public areas and ensures their cleanliness and maintenance; these areas include but are not limited to;
• Front of the house areas, back of the house areas, ballroom/function/meeting rooms, hospitality suites, staircases/stairwells, restaurants/F&B outlets (non-food/beverage contact), front of the house restrooms, back of the house restrooms, staff lockers/dormitories, pantry areas, park house, perimeter, etc.
• Thoroughly inspects the gaming areas and ensures their cleanliness andmaintenance. These areas include but are not limited to: Gaming suites, gamingpits & areas, table games & chairs, slot machines & chairs, otherelectronic gaming machines, etc.
• Keeps up to date, upholds, and enforces all quality and servicestandards, policies, and procedures for all EVS staff.
• Constantly reviews existingpolicies, procedures, and practices to ensure their relevance and adapts them toguest and team member convenience, where applicable.
• Keeps up to date on theproper handling, operations, and maintenance of all applicable materials,supplies, chemicals, equipment, and other consumables and encourages the sameconsciousness, adherence, and responsiveness in all staff.
• Contributes to the development and implementation of trainingprograms for all EVS staff. Conducts training regularly and coaches staff asneeded.
• Ensures the accuracy and fairness of the performance appraisal ofstaff, as well as the timely discussion. Conducts appraisals professionally and constructively to develop the staff.
• Ensures departmental and hotel-wide good behavior standards andpractices, as well as discipline and harmony in the workplace, are preservedand are aligned with the Team Member Code of Good Behavior. Any irregularitiesand inconsistencies will be subject to due process in line with thedepartmental/hotel’s policies, procedures, and guidelines, whichever are applicable.
• Creates a positive and highly motivated working environment thatpromotes and develops teamwork.
• Utilizes and develops communication tools and channels for theproper and efficient dissemination of information and to maximize workflow inthe sections.
• Ensures all materials, supplies, and equipment are in good workingcondition. Reports defects and any safety issues as necessary.
• Oversees and acts on the status of out-of-order service areas.Ensures coordination with departments/divisions involved, as well as constantfollow-up to turnaround areas as quickly as possible.
• Maintains and submits a daily log showing assignments, projectstatus, notations on repairs and maintenance items, special cleaningrequirements, and all other items that should be brought to the attention of theAssistant. Manager/Manager/Senior Manager EVS|Public Areas.
• Checks on the cleanliness, maintenance, par stocking, and security ofEVS pantry/service areas.
• Contributes to thepreparation of the annual operating budget and forecast.
• Contributes to thepreparation of the yearly CAPEX proposal.
• Ensures EVS operations are asenvironmentally conscious and conscientious as needed and where applicable.
• Ensures the highest level ofsafety and security by facilitating effective programs that deliver a highdegree of awareness amongst staff, including but not limited to Hotel EmergencyProcedures, Occupational Health & Safety, etc., and responds accordingly,when and where applicable.
• Knowledgeable in properchemical handling and storage. Up-to-date with the corresponding MSDS,documentation, and application, and is compliant with safety requirements at alltimes.
• Knowledgeable of all relatedand/or applicable IFSS and Hygiene rules and regulations and instills the sameconsciousness, adherence, and responsiveness in all staff.
• Deliversfriendly, courteous, and efficient quality service to all guests and fellow teammembers.
• Ensuresall guests and team members receive a timely response to their needs.
• Ensures that the highest standards of personal hygieneand grooming are maintained at all times. Conducts spot checks on staff asneeded.
• Performs miscellaneousjob-related duties as assigned.
• May assume other duties as may be assigned bysuperior/s from time to time.

Requirements

• Atleast college-level or equivalent. A graduate of HRM or any relatedcourse is an advantage
• At least 2 years of experience as a supervisor in the same capacity.
• Fluent in both oral andwritten Filipino & English; Knowledge of anotherforeign language is an advantage.
• Computer literate andwell-acquainted with Microsoft Office programs; Knowledge of PropertyManagement Systems is an advantage.
• Must have excellentcommunication, documentation, and interpersonal skills to work in a diverse, dynamic, and fast-paced environment.
• Mustbe able to convey information and ideas clearly.
• Mustbe able to work well in stressful, high-pressure situations.
• Maintains a high degree of professionalism in the workplace.
• Mustbe effective in handling problems in the workplace, including anticipating,preventing, identifying, and solving problems as necessary
• Mustbe effective at listening to, understanding, and clarifying the concerns andissues raised by co-workers, staff, and guests.
• Mustbe able to evaluate and select among alternative courses of action quickly andaccurately.
• Mustpossess the ability to train personnel.
• Must haveaccountability and take ownership as necessary.
• Mentally and physically fit and able.
• Willing to work onextended hours and/or shifting schedules.