Supervisor - Observability & Tooling

LexisNexis Risk Solutions; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

RELX is seeking a senior leader to unify the Cloud Observability Engineering and ServiceNow teams in Manila. You will set priorities, coach engineers, and serve as the primary escalation point to ensure timely delivery of initiatives.

You will oversee instrumentation across Coralogix, CloudWatch, OpenTelemetry, and emerging platforms, drive cost-aware telemetry, and partner with SRE, platform, and ITSM teams to align standards, dashboards, and SLIs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supervising or leading a technical team (observability, SRE, platform engineering, or ITSM).
• Strong knowledge of observability fundamentals: metrics, traces, logs, and context propagation.

Responsibilities

• Lead and manage the Cloud Observability Engineering and ServiceNow Admin/Dev teams, setting priorities and allocating work.
• Oversee instrumentation across platforms and drive standardized telemetry collection with OpenTelemetry.
• Represent teams in planning, budgeting, roadmaps, and vendor discussions; report performance and platform health to leadership.

Skills

Leadership

Observability

Cloud technologies

OpenTelemetry

ServiceNow

Communication

Education

Bachelor's degree in Computer Science / IT

Tools

Coralogix

Quickwit

CloudWatch

Datadog

Grafana

Splunk

OpenTelemetry

Job description

What You'll Do

Team Leadership Supervise and manage the Cloud Observability Engineering team and the ServiceNow Administration/Development team, setting priorities and assigning work. Recruit, onboard, coach, and develop team members; conduct performance reviews and support career growth. Act as the primary escalation point for both teams, removing blockers and ensuring timely delivery of initiatives. Foster a culture of accountability, continuous improvement, and knowledge sharing across both disciplines.

Observability Program Oversight

Oversee the strategy, design, and operation of the organization's observability platforms, including Coralogix, Quickwit, and CloudWatch. Ensure consistent instrumentation and quality of metrics, traces, and logs across services, and guide the team's use of OpenTelemetry for standardized telemetry collection. Guide the team's approach to context propagation and baggage to support accurate distributed tracing across services. Oversee cardinality management practices to control telemetry cost, storage, and query performance. Ensure observability practices extend appropriately across cloud, container, and Kubernetes environments. Partner with engineering, SRE, and platform teams to define alerting standards, dashboards, and SLO/SLA frameworks.

ServiceNow Platform Oversight

Oversee administration and development activities on the ServiceNow platform, including ITSM/ITOM workflows, custom applications, and integrations. Ensure platform governance, change control, upgrade planning, and adherence to best practices. Coordinate with business stakeholders to translate process requirements into ServiceNow platform capabilities.

Cross-Functional Collaboration

Represent both teams in planning, budgeting, roadmap, and vendor discussions. Report on team performance, platform health, and key initiatives to leadership. Collaborate with adjacent engineering, infrastructure, and IT service management teams to align priorities.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Prior experience supervising, managing, or leading a technical team (observability, SRE, platform engineering, or ITSM).
• Solid working knowledge of observability fundamentals: metrics, traces, logs, and context/baggage propagation for distributed tracing.
• Solid knowledge and understanding of Cloud technology concepts.
• Familiarity with observability platforms such as Coralogix, Quickwit, and/or CloudWatch (or comparable tools such as Datadog, Grafana, or Splunk).
• Working knowledge of OpenTelemetry concepts and instrumentation practices.
• Understanding of cloud technologies, containerization, and Kubernetes at a level sufficient to guide engineering decisions and hold technical conversations.
• Understanding of cardinality and its impact on telemetry systems, cost, and performance.
• Familiarity with ServiceNow administration and/or development concepts (ITSM/ITOM workflows, platform governance).
• Strong communication, prioritization, and stakeholder-management skills.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Preferred Qualifications

• Hands-on engineering experience building or operating observability pipelines, instrumentation, or ServiceNow customizations (a plus, not required).
• Experience with ServiceNow ITSM/ITOM modules, Flow Designer, or scripted integrations.
• Relevant certifications such as CKA, AWS/Azure/GCP certifications, ITIL Foundation, or ServiceNow CSA/CAD.
• Experience operating in a regulated or enterprise-scale environment.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop.

It defines us as a company.

Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.