Supervisor Maple Grove

adidas; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

adidas Philippines seeks a Supervisor to lead store operations in Metro Manila. You will drive customer experience, supervise a team, and ensure KPI targets are met with brand standards.

This role requires 12 months in apparel/fashion retail with strong selling skills and fluent English & Filipino, plus hands-on inventory flow, coaching, and loss-prevention practices to support sales growth and a premium brand experience.

Qualifications

• 12 months in sports/fashion or FMCG retail with advanced selling experience.
• First supervisor experience preferred.
• Good command of oral and written English & Filipino.

Responsibilities

• Meet or exceed KPI targets for the defined store area.
• Coordinate team to balance service and operations for a leading shopping experience.
• Coach and develop store team ensuring high standards of product knowledge and customer service.
• Manage stock flow from stockroom to floor and ensure accurate replenishment.
• Uphold visuals, housekeeping, and loss prevention procedures to protect assets.

Skills

Retail experience

Customer service

English & Filipino

Job description

Job Description:

Position: Supervisor

Purpose/ Mission

Contributes To Store Profitability By

• Ensuring KPI’s for a defined area within a store are met or exceeded
• Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
• Supervising and coaching team within a defined area of responsibility

Accountabilities

Primary Responsibility

• Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
• Has a working knowledge of the Retail KPI’s and makes commercial decisions within his/her area of responsibility
• Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Actively supervises and coordinates his/her team to ensure all customers receive service
• Understands customer expectations and coaches his/her team to meet or exceed them at all times
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
• Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
• Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
• Maintains a safe shopping and working environment by ensuring store's policies and procedures are complied with in his/her area of responsibility
• Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
• Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
• Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
• Supports the recruitment, on-boarding, training and development of the store team
• Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
• Actively collaborates and shares best practices to drive store team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Compliances

• To observe both global and local policies and procedures in all dealings;
• Support APAC changes and directions;
• Perform other tasks as may be assigned from time to time

Professional Background/ Experience

• Functional: Minimum 12 months' work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
• Language Skills: Good command in oral and written English & Filipino

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Requirements: