Supervisor II, Operations Management

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 700,000 - 950,000; Full time

Job summary

RELX is seeking an Operations Supervisor for Corporate Marketing & Business Intelligence to lead a team delivering marketing and BI services. You will manage workloads, coach staff, and align delivery with business priorities, while driving process improvements and automation initiatives.

The role emphasizes stakeholder communication, performance management, and a focus on quality and efficiency in a mid-shift capacity to support global stakeholders.

Qualifications

• Bachelor’s degree holder.
• 3–5 years of leadership or supervisory experience.
• Experience leading teams in marketing operations, digital marketing, BI, analytics, or shared services.
• Strong people leadership, coaching, performance management, workload management, and stakeholder management skills.
• Good understanding of Digital Marketing operations and campaign lifecycle.
• Working knowledge of BI and analytics concepts (reporting, dashboards, KPIs, data quality).
• Strong analytical, problem-solving, communication, and decision-making skills.

Responsibilities

• Lead, coach, and develop Digital Marketing and BI team members.
• Manage performance, onboarding, engagement, attendance, and team coverage.
• Build an accountable team culture with ownership and knowledge sharing.

Skills

People leadership

Performance management

Stakeholder management

Digital Marketing operations

Business Intelligence concepts

Analytical thinking

Communication

Problem solving

Organization

Automation/AI awareness

Education

Bachelor’s degree

Job description

Job Description

Operations Supervisor Corporate Marketing & Business Intelligence The Operations Supervisor is responsible for leading and managing a team supporting Corporate Marketing and Business Intelligence operations. The role oversees day-to-day service delivery, workforce capacity, workload prioritization, performance management, and operational quality to ensure efficient and reliable support to business stakeholders. The Supervisor provides people leadership, coaching, and operational direction while working closely with Digital Marketing and Business Intelligence specialists to ensure business requirements, priorities, and deliverables are effectively managed. The role also drives stakeholder collaboration, process improvements, and the adoption of automation and AI-enabled solutions to enhance service quality, productivity, and operational efficiency. Working in partnership with the Operations Manager and business stakeholders, the Supervisor promotes team accountability, continuous development, and operational excellence while supporting evolving business needs.

Key Accountabilities

People & Team Leadership

• Lead, coach, and develop Digital Marketing and Business Intelligence team members.
• Manage performance, development, onboarding, engagement, attendance, and team coverage.
• Build a collaborative and accountable team culture that encourages ownership, learning, and knowledge sharing.

Operations & Service Delivery

• Manage workload, priorities, resource allocation, and team capacity to meet agreed quality and turnaround expectations.
• Monitor team performance and operational KPIs, address delivery risks, and handle escalations.
• Ensure processes, documentation, tools, and operational standards are consistently followed.

Corporate Marketing / Digital Marketing

• Oversee Digital Marketing delivery, including intake, prioritization, campaign coordination, stakeholder communication, and quality.
• Work with stakeholders and marketers to translate business priorities into clear plans, timelines, and deliverables.
• Support improvements in marketing processes, tools, automation, and ways of working.

Business Intelligence

• Oversee BI services such as reporting, dashboards, recurring insights, and ad hoc analysis.
• Help clarify business requirements, priorities, KPI definitions, timelines, and expected outputs.
• Promote data quality, reporting consistency, clear documentation, and actionable insights.

Stakeholder Management & Continuous Improvement

• Build strong stakeholder relationships and provide clear updates on priorities, capacity, risks, and team performance.
• Partner with stakeholders and the Operations Manager on workforce planning, service improvements, and changing business needs.
• Lead process improvement and encourage automation and AI-enabled tools where they improve quality, efficiency, or capacity.

Qualifications

• Bachelor’s degree holder
• Preferably 3-5 years of experience in a leadership or supervisory role.
• Experience leading or supervising teams in marketing operations, digital marketing, business intelligence, analytics, shared services, or a similar environment.
• Strong people leadership, coaching, performance management, workload management, and stakeholder management skills.
• Good understanding of Digital Marketing operations and the campaign lifecycle.
• Working knowledge of BI and analytics concepts such as reporting, dashboards, data quality, KPIs, and business requirements.
• Deep technical BI expertise is not required.
• Strong analytical, problem-solving, communication, and decision‑making skills.
• Organized, proactive, accountable, and comfortable managing multiple priorities and stakeholders.
• Experience with process improvement, automation, or AI-enabled workflows is an advantage.
• Willing to work on a mid‑shift schedule and align with supported stakeholders as required.

Benefits

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Accessibility and Support

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Equal Opportunity Employer

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

About RELX

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.