Supervisor II, Operations Management

RELX INC; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

RELX INC is seeking an Operations Supervisor in Manila to lead and coach a Digital Marketing and Business Intelligence team. You will oversee daily service delivery, workforce capacity, and performance management, ensuring quality and timely outputs for business stakeholders.

You will collaborate with Digital Marketing and BI specialists to translate priorities into plans, drive process improvements, and promote automation and AI-enabled solutions to enhance productivity.

Qualifications

• Bachelor’s degree required.
• 3–5 years in a leadership or supervisory role.
• Experience in marketing operations, digital marketing, BI, analytics, or shared services.
• Strong leadership, coaching, performance management, workload management, and stakeholder management skills.
• Good understanding of Digital Marketing operations and the campaign lifecycle.
• Working knowledge of BI and analytics concepts; deep BI expertise is not required.
• Analytical, problem-solving, communication, and decision-making skills.
• Organized, proactive, accountable, and able to manage multiple priorities.
• Experience with process improvement, automation, or AI-enabled workflows is an advantage.
• Willing to work on a mid-shift schedule and align with supported stakeholders as required.

Responsibilities

• Lead, coach, and develop Digital Marketing and BI team members.
• Manage workload, priorities, resource allocation, and team capacity to meet quality and turnaround targets.
• Monitor team performance and KPIs, address delivery risks and escalations.
• Ensure processes, documentation, tools, and standards are consistently followed.
• Oversee Digital Marketing delivery, including intake, prioritization, campaign coordination, stakeholder communication, and quality.
• Translate business priorities into clear plans, timelines, and deliverables.
• Support improvements in marketing processes, tools, automation, and ways of working.
• Oversee BI services such as reporting, dashboards, recurring insights, and ad hoc analysis.
• Promote data quality, clear documentation, and actionable insights.
• Build strong stakeholder relationships and provide updates on priorities, capacity, risks, and performance.

Skills

People leadership

Coaching

Performance management

Workload management

Stakeholder management

Digital Marketing operations

Education

Bachelor’s degree holder

Job description

Manila

Full time

R119837

Job Description: Operations Supervisor

Corporate Marketing & Business Intelligence

The Operations Supervisor is responsible for leading and managing a team supporting Corporate Marketing and Business Intelligence operations. The role oversees day-to-day service delivery, workforce capacity, workload prioritization, performance management, and operational quality to ensure efficient and reliable support to business stakeholders.

The Supervisor provides people leadership, coaching, and operational direction while working closely with Digital Marketing and Business Intelligence specialists to ensure business requirements, priorities, and deliverables are effectively managed. The role also drives stakeholder collaboration, process improvements, and the adoption of automation and AI-enabled solutions to enhance service quality, productivity, and operational efficiency.

Working in partnership with the Operations Manager and business stakeholders, the Supervisor promotes team accountability, continuous development, and operational excellence while supporting evolving business needs.

Key Accountabilities

People & Team Leadership

• Lead, coach, and develop Digital Marketing and Business Intelligence team members.


• Manage performance, development, onboarding, engagement, attendance, and team coverage.


• Build a collaborative and accountable team culture that encourages ownership, learning, and knowledge sharing.

Operations & Service Delivery

• Manage workload, priorities, resource allocation, and team capacity to meet agreed quality and turnaround expectations.


• Monitor team performance and operational KPIs, address delivery risks, and handle escalations.


• Ensure processes, documentation, tools, and operational standards are consistently followed.

Corporate Marketing / Digital Marketing

• Oversee Digital Marketing delivery, including intake, prioritization, campaign coordination, stakeholder communication, and quality.


• Work with stakeholders and marketers to translate business priorities into clear plans, timelines, and deliverables.


• Support improvements in marketing processes, tools, automation, and ways of working.

Business Intelligence

• Oversee BI services such as reporting, dashboards, recurring insights, and ad hoc analysis.


• Help clarify business requirements, priorities, KPI definitions, timelines, and expected outputs.


• Promote data quality, reporting consistency, clear documentation, and actionable insights.

Stakeholder Management & Continuous Improvement

• Build strong stakeholder relationships and provide clear updates on priorities, capacity, risks, and team performance.


• Partner with stakeholders and the Operations Manager on workforce planning, service improvements, and changing business needs.


• Lead process improvement and encourage automation and AI-enabled tools where they improve quality, efficiency, or capacity.

Qualifications

• Bachelor’s degree holder


• Preferably 3–5 years of experience in a leadership or supervisory role.


• Experience leading or supervising teams in marketing operations, digital marketing, business intelligence, analytics, shared services, or a similar environment.


• Strong people leadership, coaching, performance management, workload management, and stakeholder management skills.


• Good understanding of Digital Marketing operations and the campaign lifecycle.


• Working knowledge of BI and analytics concepts such as reporting, dashboards, data quality, KPIs, and business requirements. Deep technical BI expertise is not required.


• Strong analytical, problem-solving, communication, and decision-making skills.


• Organized, proactive, accountable, and comfortable managing multiple priorities and stakeholders.


• Experience with process improvement, automation, or AI-enabled workflows is an advantage.


• Willing to work on a mid-shift schedule and align with supported stakeholders as required.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.