Supervisor I, Customer Support/Operations

Relx Plc; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Relx Plc in the Philippines is seeking a Supervisor I, Customer Support/Operations to oversee end-to-end operational delivery and team engagement within the Consumer Advocacy Team. You will lead day-to-day operations, drive performance and service quality, and align with business objectives.

The role requires strong people leadership, collaboration across functions and geographies, proactive stakeholder management, and the ability to implement policies, prepare reports for senior leadership, and

Qualifications

• Bachelor’s degree in any field.
• Excellent written and verbal communication; ability to collaborate across all levels of the organization.
• Proven success in managing change within operational environments.
• Strong organizational, prioritization, and delegation skills.
• Knowledge of current AI practices, tools, and industry trends relevant to data operations and workflow optimization.
• Open to flexible schedules; demonstrates a consultative and collaborative mindset.
• Ability to manage a remote, results-oriented team.

Responsibilities

• Oversee end-to-end operational delivery and team engagement.
• Lead CI and Automation initiatives, collaborating with business unit counterparts and internal stakeholders.
• Handle escalated customer and managerial calls, ensuring timely and effective resolution.
• Implement and enforce team-level and organizational policies and procedures.
• Participate in strategic planning initiatives to support and achieve team and organizational objectives.
• Prepare reports and presentation materials for senior leadership and executive-level meetings.
• All other tasks assigned

Skills

People leadership

Stakeholder management

Analytical

Project management

AI tools knowledge

Communication

Remote team management

Education

Bachelor's degree

Tools

AI tools

Job description

## Supervisor I, Customer Support/OperationsApplylocations: Iloilo: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R116597**Summary:**This role is within LexisNexis Risk Solutions, Consumer Advocacy Team. The position is responsible for overseeing end-to-end operational delivery and team engagement. It involves leading day-to-day operations, driving performance and service quality, and ensuring alignment with business objectives. The role requires strong people leadership, effective collaboration with peers, and proactive stakeholder management across functions and geographies. **Job Description:*** Overseas a team of Level I representatives and manages day-to-day operational activities.* Leads CI and Automation initiatives, collaborating with business unit counterparts and internal stakeholders.* Handles escalated customer and managerial calls, ensuring timely and effective resolution.* Implements and enforces team-level and organizational policies and procedures.* Participate in strategic planning initiatives to support and achieve team and organizational objectives.* Prepares reports and presentation materials for senior leadership and executive-level meetings.* All other tasks assigned **Key Qualifications:*** Must possess a bachelor’s degree in any field.* Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization.* Proven success in managing change within operational environments.* Strong organizational, prioritization, and delegation skills.* Proven problem-solving and analytical capabilities.* Detail-oriented with strong project management skills.* Must have knowledge of current AI practices, tools, and industry trends relevant to data operations and workflow optimization.* Open to flexible schedules* Demonstrates a consultative and collaborative mindset.* Ability to manage a remote, results-oriented team.* Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **here** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **here****.**Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.