Mgr Asst Customer Care (PHL)

Carelon Global Solutions Philippines, Inc.; Iloilo; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Health insurance

Rewards program

Job summary

Carelon Global Solutions Philippines, Inc. is seeking a Manager Assistant for Customer Care in Iloilo. The role serves as the operations point of contact, guiding the CCR team and ensuring service metrics are met through coaching, scheduling, and performance management.

You will collaborate with internal stakeholders to drive initiatives, implement policies, and help optimize day-to-day customer care operations while maintaining compliance and quality standards.

Qualifications

• BA/BS required; 5 years or more in a call center environment.

Responsibilities

• Conducts performance reviews and participates in PM initiatives.
• Liaises with internal and external groups for program initiatives.
• Manages CCR team to meet daily/weekly/monthly targets and metrics.
• Coordinates staffing and scheduling of agents, leaves, and attrition.
• Hires, trains, coaches and evaluates direct reports.

Skills

Team leadership

Communication

Performance management

Education

BA/BS in related field

Job description

## Mgr Asst Customer Care (PHL)Apply: PHL-ILO-One Fintech Place, Iloilo Business Park, Megaworld Blvd, Mandurriao: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): JR209764**Position Title:**Mgr Asst Customer Care (PHL)**Shift:****Job Description:**Responsible for serving as the operations point of contact in for day to day operations, including but not limited to, facilitating issue resolution, meeting goals and targets Primary duties may include, but are not limited to: Conducts Performance reviews and participates in performance management initiatives. Acts as a liaison for both internal and external groups for program initiatives. Contributes in creating, launching and driving critical account initiatives and programs. Provides inputs to policies and processes impacting the operations. Manages a team of CCR’s in the optimal execution of operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly and monthly basis. Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition. Arranges schedules to meet the service metrics by efficiently handling the forecast and / or spikes in call. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Requires a BA/BS; 5 years of related experience in a call center environment; or any combination of education and experience, which would provide an equivalent background.### About Us**Care meets innovation**Our name translates to “providing full and complete care” and reinforces our commitment to putting people first in all that we do. We specialize in contact center operations (call and chat) and clinical nurse operations for Elevance Health. With four offices in prime locations across the Philippines—two in Manila and two in Iloilo—we boast a talent pool of more than 9,000 associates all working together to improve healthcare operations.We use the right balance of care, technology, data, and expertise to streamline experiences and create value for our clients, people, and community. We also recognize the value that our associates bring, and that is why we are committed to providing the same through competitive compensation and comprehensive benefits such as rewards and recognition programs, health and medical insurance, and best-in-class amenities to keep associates and their families healthy and secure. At Carelon Global Solutions Philippines, we care for those who provide care. Join us today.