Supervisor (Financial Operations)

Straive; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Straive is seeking an Operations Supervisor to lead a team of financial operations specialists, ensuring accurate daily transaction processing and strict regulatory adherence. You will balance strategy with hands-on execution, optimize workflows, and drive risk-aware decisions.

The role requires coaching staff, managing shifts, monitoring SLAs, and collaborating with IT to roll out new financial software and automated processes. A data-driven leader with clear communication will thrive.

Qualifications

• Bachelor's degree in finance or related field required.
• 3–5 years in financial services operations with supervision experience.
• Strong understanding of AML/KYC/SOX and regulatory frameworks.
• Proficiency in ERP, CRM (Salesforce) and advanced Excel.

Responsibilities

• Lead a team of financial operations staff with shift planning and task delegation.
• Conduct 1-on-1s and performance reviews; implement coaching plans.
• Monitor workload and adjust resources to meet SLAs during peak periods.
• Ensure end-to-end accuracy of financial transactions (high QA standards).
• Identify bottlenecks and implement process improvements to cut time and errors.
• Serve as escalation point for complex issues and drive resolutions within 24 hours.
• Establish and oversee QA framework; conduct regular audits to reduce risk.
• Produce weekly/monthly reports on SLA adherence, errors, and productivity.
• Collaborate with Projects and IT to roll out new software and workflows.

Skills

Team leadership

Financial operations

SLA management

Regulatory compliance AML/KYC/SOX

ERP systems

Salesforce CRM

Advanced Excel (Pivot/VLOOKUP/Macros)

Workflow tools (Jira/Asana/ServiceNow)

Process improvement

Risk mitigation

Education

Bachelor's degree in Finance, Business Administration or related field

Tools

Salesforce

ERP systems

Jira

Asana

ServiceNow

Job description

Operations Supervisor

We are seeking a tactical, data-driven, and people-focused Operations Supervisor to lead a team of financial operations specialists. In this role, you will be the linchpin between strategic objectives and daily execution. You will be responsible for overseeing daily transaction processing, ensuring strict adherence to financial regulations, optimizing workflows, and cultivating a high-performing team. The ideal candidate is a problem-solver who balances operational efficiency with risk mitigation.

Key Responsibilities

• Supervise a team of financial operations staff, managing daily workloads, shift schedules, and task delegation to ensure zero downtime.
• Conduct 1-on-1s, monthly performance reviews, and implement targeted coaching plans to upskill team members.
• Monitor daily volume spikes (e.g., month-end close, market volatility) and dynamically reallocate team resources to meet Service Level Agreements (SLAs).
• Oversee the end-to-end lifecycle of financial transactions ensuring 99.9% accuracy.
• Identify operational bottlenecks and implement methodologies to reduce processing time and eliminate manual redundancies.
• Act as the primary point of escalation for complex client issues, system outages, or transaction failures, driving them to resolution within 24 hours.
• Implement and oversee a robust QA framework, conducting random audits of team output to minimize financial risk and operational errors.
• Generate weekly and monthly operational reports detailing SLA adherence, error rates, and team productivity for senior management.
• Partner with Project Managers and IT to roll out new financial software, system upgrades, or automated workflows, acting as the Subject Matter Expert (SME) for the operations team.

Experience & Education:

• Bachelor's degree in Finance, Business Administration, Economics, or a related field.
• 3-5 years of experience in financial services operations (e.g., banking, asset management, fintech, or brokerage).
• 1-2 years of direct supervisory or team lead experience.
• Deep understanding of financial regulatory frameworks (AML, KYC, SOX, etc.).
• Proficiency in financial ERPs, CRM systems (e.g., Salesforce), and advanced Microsoft Excel (Pivot tables, VLOOKUPs, Macros).
• Experience with workflow management tools (e.g., Jira, Asana, or ServiceNow).
• Ability to make rapid, risk-assessed decisions in a fast-paced financial environment.
• Exceptional ability to translate complex financial/operational jargon into clear instructions for the team and concise updates for leadership.
• Proven ability to maintain team morale and operational output during high-stress periods (e.g., audits, market crashes, system migrations).