Senior SME: Customer Support & Analytics

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. seeks a Subject Matter Expert to provide support within the department and oversee the day-to-day operation, performance and results for their assigned teams, ensuring work is performed with quality, accuracy and the highest standards.

The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes for which they support, enabling effective escalation and team guidance.

Qualifications

• Bachelor’s Degree (any field) or equivalent work experience.
• Minimum of 2 years work experience in customer service environment in a BPO/KPO or similar industry.

Responsibilities

• Oversee the day to day operation, performance and results for assigned teams, ensuring work is performed with quality, accuracy and with the highest standards.

Skills

Strong communication skills

Above average reporting skills

Excellent analytical skills

Effective organizational skills and 13

Education

Bachelor’s Degree (any field) or equivalent work experience

Job description

IBEX Global Solutions (Philippines) Inc. seeks a Subject Matter Expert to provide support within the department and oversee the day-to-day operation, performance and results for their assigned teams, ensuring work is performed with quality, accuracy and the highest standards.

The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes for which they support, enabling effective escalation and team guidance.