Subject Matter Expert - Corporate Travel Account (GDS Required) | TP McKinley West

TP; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

TP seeks a Subject Matter Expert (SME) to serve as the primary resource for travel operations within a Corporate Travel Account. You will ensure compliance with policies, coach travel consultants, and handle escalated bookings with AMEX GBT and Egencia experience.

The role requires strong GDS knowledge (Sabre, Amadeus, Apollo/Galileo), and solid experience in air/hotels/cars, ticketing, exchanges, refunds, and fare rules. Excellent communication and problem-solving skills are essential.

Qualifications

• Minimum 2-3 years of experience in a Corporate Travel Account.
• Hands-on experience supporting AMEX GBT and/or Egencia accounts.
• Strong working knowledge of GDS platforms (Sabre, Amadeus, Apollo/Galileo).
• Experienced in air, hotel, and car reservations, ticketing, exchanges, refunds, and fare rules.
• Previous experience as an SME, Senior Travel Consultant, or escalation support is preferred.
• Strong communication, problem-solving, and coaching skills.

Responsibilities

• Provide subject matter expertise and support to travel consultants.
• Handle complex travel bookings and customer escalations.
• Assist with process updates, training, and knowledge sharing.
• Ensure adherence to client travel policies, quality standards, and service levels.
• Support operational performance and continuous improvement initiatives.

Skills

GDS platforms

Air/hotel/car reservations

Coaching

Policy compliance

Tools

Sabre

Amadeus

Apollo/Galileo

Job description

The Subject Matter Expert (SME) serves as the primary resource for travel operations, process expertise, and escalated customer concerns within a Corporate Travel Account. The role requires advanced knowledge of corporate travel management, Global Distribution Systems (GDS), and client-specific travel policies. The SME will provide operational support, coaching, and guidance to travel consultants while ensuring excellent service delivery and compliance with account standards.

Key Responsibilities:

• Provide subject matter expertise and support to travel consultants.
• Handle complex travel bookings and customer escalations.
• Assist with process updates, training, and knowledge sharing.
• Ensure adherence to client travel policies, quality standards, and service levels.
• Support operational performance and continuous improvement initiatives.

Qualifications:

• Minimum 2-3 years of experience in a Corporate Travel Account.
• Hands-on experience supporting AMEX GBT (American Express Global Business Travel) and/or Egencia accounts.
• Strong working knowledge of GDS platforms (Sabre, Amadeus, Apollo/Galileo).
• Experienced in air, hotel, and car reservations, ticketing, exchanges, refunds, and fare rules.
• Previous experience as an SME, Senior Travel Consultant, or escalation support is preferred.
• Strong communication, problem-solving, and coaching skills.