Student Support Officer

Manatal; Metro Manila; Hybrid; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Hybrid work environment

Career growth opportunities

Job summary

MicroSourcing in Ortigas, Pasig is looking for a Student Support Officer to join a Hybrid, Day Shift team. You will support student services and academic staff, help streamline inquiries, and maintain learning resources, FAQs, and course support content using LMS tools.

You will optimize content, enhance student engagement, and coordinate cross-functional workflows across admin, academic, and student-facing teams to improve the overall student experience.

Qualifications

• Educational Administration Experience: Prior admin experience within a school, university department, or tertiary education setting.
• Communication & Stakeholder Collaboration: Strong written and verbal communication skills to collaborate with academic staff, student services, and external stakeholders.
• Content & Resource Maintenance: Ability to review, edit, and organize student-facing documentation, FAQs, and digital learning resources.
• Problem-Solving & Proactivity: High attention to detail and initiative in identifying operational gaps and recommending improvements to the student experience.

Responsibilities

• Resource & Content Optimization: Collaborate with student experience and academic teams to identify gaps and update student FAQs, course support content, and assessment materials.
• Student Experience Enhancement: Partner with internal SOE stakeholders to design and implement initiatives that improve student engagement and retention.
• Cross-Functional Collaboration: Serve as a bridge between administrative, academic, and student-facing teams to align support workflows with institutional goals.
• General Administrative Support: Provide daily operational, administrative, and record-keeping support across student services and educational operations as required.

Skills

LMS familiarity

Curriculum support

SMS & ticketing tools

Job description

Discover your 100% YOU with MicroSourcing!

Position:Student Support Officer
Location:Ortigas,Pasig
Work setup & shift:Hybrid | Day Shift

Why join MicroSourcing?
You'll have:

• Competitive Rewards:Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit:Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony:Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth:Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork:Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role
As aStudent Support Officer, you will:

• Resource & Content Optimization: Collaborate with student experience and academic teams to identify gaps and update student FAQs, course support content, and assessment materials.
• Student Experience Enhancement: Partner with internal School of Education (SOE) stakeholders to design and implement initiatives that improve student engagement and retention.
• Cross-Functional Collaboration: Serve as a bridge between administrative, academic, and student-facing teams to align support workflows with institutional goals.
• General Administrative Support: Provide daily operational, administrative, and record-keeping support across student services and educational operations as required.

What You Need:
Non-negotiables:

• Educational Administration Experience: Prior administrative experience within a school, university department, or tertiary education setting (preferably within an education faculty or school).
• Communication & Stakeholder Collaboration: Strong written and verbal communication skills to collaborate with academic staff, student services, and external stakeholders.
• Content & Resource Maintenance: Ability to review, edit, and organize student-facing documentation, FAQs, and digital learning resources.
• Problem-Solving & Proactivity: High attention to detail and initiative in identifying operational gaps and recommending improvements to the student experience.

Preferred skills/expertise:

• Familiarity with Learning Management Systems (LMS) such as Canvas, Moodle, or Blackboard.
• Exposure to academic content administration, assessment workflows, or curriculum support within a School of Education framework.
• Practical experience using Student Management Systems (SMS) and academic ticketing platforms.

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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visithttps://www.microsourcing.com/
*Terms & conditions apply