Student Experience Lead – Learning Operations (Europe)

EY; Taguig; Remote; PHP 5,732,000 - 7,643,000; Full time

Job summary

EY is seeking a Student Experience Team Leader to supervise a team delivering professional qualification and apprenticeship administration for students and employees across European Time Zones. You will coach the team, allocate resources, and ensure accurate, timely service while maintaining a positive employee experience.

The role emphasizes strong stakeholder management, data accuracy, and the use of recruitment technology to improve productivity and insights.

Qualifications

• Bachelor's degree in HR or related discipline.
• Experience in counselling, line-management or student programmes is a plus.
• Experience with professional qualifications, apprenticeships or learning operations is preferred.
• Experience using HR, learning or case-management systems is desirable.

Responsibilities

• Lead a team delivering professional qualification and apprenticeship administration.
• Allocate resources based on demand and manage workloads for timely delivery.
• Coach and develop team members within performance cycles.
• Maintain data accuracy, audits and records across systems.
• Oversee invoicing, billing and service level adherence.
• Collaborate with stakeholders across locations and European time zones.

Skills

Team leadership

People management

Stakeholder management

Recruitment coordination

Attention to detail

Data accuracy

Customer service mindset

Communication skills

Education

Bachelor's degree in HR or related discipline

Tools

Microsoft Office

HR systems

Case-management software

Recruitment technology

Job description

EY is seeking a Student Experience Team Leader to supervise a team delivering professional qualification and apprenticeship administration for students and employees across European Time Zones. You will coach the team, allocate resources, and ensure accurate, timely service while maintaining a positive employee experience.

The role emphasizes strong stakeholder management, data accuracy, and the use of recruitment technology to improve productivity and insights.