Student Applicant Interviewer - HYBRID (Project-based)

GUS Education Business Process Solutions and Services Philippines, Inc.; Quezon City; On-site; PHP 305,000 - 365,000; Part time

Benefits offered by this job

Health & Security: HMO + LifeInsurance

13th-month pay

Overtime pay

Holiday pay

Job summary

GUS Education PH is seeking a Student Interviewer for a six-month project-based on-site role in Bridgetowne, Quezon City. You will interview up to 20 prospective students daily, provide clear information about courses, and ensure smooth admissions processes. Strong English communication and CRM familiarity are essential.

The role offers a path to absorption into a full-time position, with government-mandated benefits and a defined schedule (Mon-Fri, 4:00 PM–1:00 AM PH time).

Qualifications

• Excellent English communication skills for clear, professional student interviews.
• Previous telephone-based work experience in customer service or related roles is preferred.
• Strong organizational skills to work quickly and accurately under pressure.
• Familiarity with CRM systems and updating student records is desirable.
• Excellent administrative skills with attention to detail and accuracy.

Responsibilities

• Conduct interviews with up to 20 prospective students per day to assess course suitability.
• Engage students in professional, informative conversations to understand backgrounds and aspirations.
• Provide accurate information about university courses and admissions steps.
• Address student questions clearly and professionally; refer complex queries to the right team.
• Record complete interview notes in Sugar CRM and verify interview details.

Skills

English communication

Phone support

Organizational skills

CRM systems

Administrative skills

Higher education experience

UK qualifications familiarity

Microsoft Office

Tools

Microsoft Office

Job description

SHAPE FUTURES THROUGH MEANINGFUL STUDENT CONNECTIONS.

Help aspiring students take the next step in their educational journey. As a Student Interviewer, you’ll assess prospective students, provide clear and engaging information about their chosen courses, and ensure a smooth interview experience that supports timely admissions decisions.

Guide, Uplift, and Soar in a #GreatPlaceToWork:

• Health & Security: HMO + Life Insurance coverage for self only

• Compensation: ₱30,000 monthly basic salary, with no additional allowances

• Government-Mandated Benefits: 13th-month pay, overtime pay, holiday pay, and applicable statutory benefits

• Leave Policy: No leave credits; no work, no pay

• Work Setup: Fully onsite for the whole six (6) months contract.

• Work Location: Bridgetowne, Quezon City

• Work Schedule: Monday to Friday | 4:00 PM to 1:00 AM (PH Time)

This is a project-based contract for six (6) months, with a chance to get absorbed for full‑time role, subjected on performance review.

HAVE WHAT IT TAKES TO BE A STUDENT INTERVIEWER?

• Excellent English communication skills, with the ability to conduct clear, professional, and engaging student interviews.

• Previous telephone-based work experience, ideally in customer service, customer retention, or a similar role.

• Strong organizational skills, with the ability to work quickly and accurately under pressure.

• Proficiency in Microsoft Office applications, including Outlook or email, Word, PowerPoint, and Excel.

• Excellent administrative skills, with strong attention to detail and accuracy in handling student information.

• Previous experience in higher education or student recruitment is an advantage.

• Familiarity with UK, German, and international qualifications is desirable.

• Knowledge of CRM systems and experience updating customer or student records are desirable.

DAY IN THE LIFE OF A STUDENT INTERVIEWER

Student Interviews & Course Suitability

• Conduct interviews with up to 20 prospective students per day to assess their suitability for their chosen courses.

• Engage students in professional, informative, and supportive conversations to understand their educational backgrounds, interests, and aspirations.

• Provide accurate information about the university, its courses, and available educational opportunities to build student confidence and enthusiasm.

• Address student questions clearly and professionally, helping them understand their next steps in the admissions process.

• Recognize when additional guidance is needed and refer complex or course‑specific queries to the appropriate team.

Interview Documentation & Data Accuracy

• Record complete and accurate interview notes in the Sugar CRM system.

• Verify student details and interview information to minimize errors, prevent processing delays, and avoid unnecessary rework.

• Ensure interview outcomes and supporting information are documented according to established procedures.

• Maintain accurate and organized student records while handling information professionally and responsibly.

Admissions Coordination & Timely Processing

• Process completed interviews promptly to enable the Partnership Team to progress eligible students toward unconditional offers, subject to admissions requirements.

• Manage daily interview schedules and ensure interviews begin at the agreed times.

• Allocate sufficient time after each interview to complete documentation and submit the necessary information.

• Monitor outstanding interview records and follow up on incomplete or inaccurate information to help maintain an efficient admissions process.

Student Experience & Stakeholder Collaboration

• Deliver a positive and engaging interview experience that reflects the university’s commitment to student success.

• Demonstrate empathy, patience, and sensitivity to students’ individual needs, circumstances, and concerns.

• Communicate effectively with the Partnership Team to clarify student queries, resolve information gaps, and support smooth admissions coordination.

• Escalate questions when the information required falls outside the scope of the role.

• Maintain professional and respectful communication with students and internal stakeholders.

Continuous Improvement & Professional Development

• Stay informed about updates to courses, admissions requirements, university offerings, and relevant qualification pathways to ensure students receive accurate information.

• Identify opportunities to improve interview workflows, documentation standards, and the overall student experience.

• Share best practices with colleagues and contribute to consistent service delivery across the team.

• Work in accordance with the organization’s values, policies, and service standards.

• Uphold a strong commitment to equal opportunity, fairness, and respectful treatment for all students and colleagues.

• Support other appropriate administrative or operational responsibilities as required, including assisting other functions during quieter periods.

GUS Education PH: Empowered by knowledge, guided by heart.

A certified Great Place to Work company, we guide with purpose, uplift through holistic support, and soar by empowering those who empower education. As a strategic partner, we support educational institutions worldwide through collaboration, innovation, and operational excellence.

Big careers start with big learning—and yours could start here.