Strategic Workforce Planning & Analytics Lead

Qualfon

Cebu City

In loco

PHP 600.000 - 900.000

Tempo pieno

24 ore fa

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Descrizione del lavoro

Qualfon in Cebu City is seeking a Workforce Supervisor to oversee site Workforce functions and lead teams of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts in collaboration with the Workforce Manager. You will drive forecasting, capacity planning, reporting, and strategic improvements to ensure accuracy of RTA deliverables and timely decisions for client requirements.

The role emphasizes mentoring, performance reviews, and partnership with Ops leaders to deliver

Competenze

Lead Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts.
Collaborate with Ops leaders to drive site improvements.

Mansioni

Drive forecasting, capacity planning, and reporting.
Ensure accuracy of RTA deliverables and timely decisions for client requirements.

Conoscenze

Forecasting

Capacity planning

Team leadership

Reporting analytics

Descrizione del lavoro

Qualfon in Cebu City is seeking a Workforce Supervisor who will oversee site Workforce functions, leading teams of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts in collaboration with the Workforce Manager. You will drive forecasting, capacity planning, reporting, and strategic improvements, ensuring accuracy of RTA deliverables and timely decisions for client requirements.

The role emphasizes mentoring, performance reviews, and partnership with Ops leaders to

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