Strategic Workforce Planning & Analytics Lead

Qualfon; Cebu City; On-site; PHP 400,000 - 800,000; Full time

Job summary

Qualfon in Cebu City is seeking a Workforce Supervisor who will oversee site Workforce functions, leading teams of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts in collaboration with the Workforce Manager. You will drive forecasting, capacity planning, reporting, and strategic improvements, ensuring accuracy of RTA deliverables and timely decisions for client requirements.

The role emphasizes mentoring, performance reviews, and partnership with Ops leaders to

Qualifications

• Experience leading workforce/Real-Time Analyst teams is a plus.
• Strong forecasting and capacity planning abilities.
• Experience conducting performance reviews and coaching staff.

Responsibilities

• Lead teams of Real-Time Analysts, Workforce Analysts, Schedulers and Reporting Analysts.
• Drive forecasting, capacity planning, reporting, and strategic improvements for client requirements.
• Mentor staff and conduct performance reviews; partner with Ops leaders to optimize operations.

Skills

Forecasting

Capacity planning

People management

Data reporting

Job description

Qualfon in Cebu City is seeking a Workforce Supervisor who will oversee site Workforce functions, leading teams of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts in collaboration with the Workforce Manager. You will drive forecasting, capacity planning, reporting, and strategic improvements, ensuring accuracy of RTA deliverables and timely decisions for client requirements.

The role emphasizes mentoring, performance reviews, and partnership with Ops leaders to