Strategic Workforce Forecasting & Analytics Leader

Qualfon; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Qualfon in Cebu City is seeking a Workforce Supervisor to oversee site Workforce functions and lead teams of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts in collaboration with the Workforce Manager. You will drive forecasting, capacity planning, reporting, and strategic improvements to ensure accuracy of RTA deliverables and timely decisions for client requirements.

The role emphasizes mentoring, performance reviews, and partnership with Ops leaders to deliver

Qualifications

• Lead Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts.
• Collaborate with Ops leaders to drive site improvements.

Responsibilities

• Drive forecasting, capacity planning, and reporting.
• Ensure accuracy of RTA deliverables and timely decisions for client requirements.

Skills

Forecasting

Capacity planning

Team leadership

Reporting analytics

Job description

Qualfon in Cebu City is seeking a Workforce Supervisor to oversee site Workforce functions and lead teams of Real-Time Analysts, Workforce Analysts, Schedulers, and Reporting Analysts in collaboration with the Workforce Manager. You will drive forecasting, capacity planning, reporting, and strategic improvements to ensure accuracy of RTA deliverables and timely decisions for client requirements.

The role emphasizes mentoring, performance reviews, and partnership with Ops leaders to deliver