Strategic Technology Relationship Partner

Vodafone; Hinoba-an; On-site; PHP 1,194,000 - 1,989,000; Full time

Job summary

Vodafone VOIS seeks a Technology Business Relationship Partner to manage strategic relationships with senior stakeholders, act as primary contact for customer inquiries, and drive service governance across global markets. You will understand customer roadmaps, shape service design, and develop account plans to grow opportunities.

We value experience in tech account management, strong IT service governance, and exceptional communication and negotiation skills.

Qualifications

• Experience in technology account management, business relationship management, or customer-facing technology roles.
• Strong understanding of IT service management principles and service delivery governance.
• Excellent communication, presentation, negotiation, and influencing skills.

Responsibilities

• Build and maintain strategic relationships with senior stakeholders across VOIS and internal customer organisations.
• Act as the primary point of contact for customer enquiries, issues, and escalations throughout the service lifecycle.
• Understand customer business strategies, priorities, challenges, and technology roadmaps to identify opportunities for collaboration and growth.
• Represent customer requirements in service design discussions, service portfolios, and service offerings.
• Develop and maintain strategic account plans, account development plans, and opportunity pipelines.
• Lead demand management activities and support prioritisation of business requirements.
• Manage change requests and ensure governance adherence.
• Own end-to-end preparation, coordination, and sign-off of business cases for new and existing services.
• Oversee service transition activities and onboarding of services into VOIS.
• Monitor service delivery performance and adherence to SLAs, KPIs, budgets, and objectives.
• Voice of the customer: track, escalate, and resolve service quality concerns.
• Support transformation, service improvement, and cost optimisation initiatives.
• Lead governance meetings and quarterly steering committees with customer leadership.

Skills

Stakeholder management

IT service management

Communication skills

Customer-facing roles

Job description

Vodafone VOIS seeks a Technology Business Relationship Partner to manage strategic relationships with senior stakeholders, act as primary contact for customer inquiries, and drive service governance across global markets. You will understand customer roadmaps, shape service design, and develop account plans to grow opportunities.

We value experience in tech account management, strong IT service governance, and exceptional communication and negotiation skills.