Strategic Salesforce & Kantata BA for Global Projects

SYMPHONY; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

SYMPHONY is seeking a Kantata (Salesforce) Business Analyst to join our in-house team in Metro Manila, Taguig. You will gather requirements, sign off, draft test scripts, provide training and post-deployment support, working with a technical team on internal projects and BAU requests.

You will ensure changes align with release processes and continuously identify opportunities for system improvements across regions and the global org.

Qualifications

• 3+ years BA experience in a formal project environment.
• 2+ years Kantata BA or similar experience.
• Experience across the full project lifecycle in a structured setting.
• Proficient with Word, Excel, Visio; Jira workflow familiarity.
• Familiar with Scrum/Agile and change management.

Responsibilities

• Lead requirements gathering sessions and translate into backlog items.
• Map end-to-end as-is and to-be business processes.
• Consider regional requirements and global org impact with sign-off.
• Monitor progress, escalate issues to senior leadership as needed.
• Transition projects to BAU with change and release management.
• Organise UAT sessions and write business test cases.
• Validate functional and non-functional requirements and acceptance criteria.

Skills

BA experience

Kantata BA experience

Project lifecycle

MS Word

MS Excel

MS Visio

Jira

Agile/Scrum

Multi-system interfaces

SAAS & on-prem

Tools

Jira

Visio

Word

Excel

Job description

SYMPHONY is seeking a Kantata (Salesforce) Business Analyst to join our in-house team in Metro Manila, Taguig. You will gather requirements, sign off, draft test scripts, provide training and post-deployment support, working with a technical team on internal projects and BAU requests.

You will ensure changes align with release processes and continuously identify opportunities for system improvements across regions and the global org.