Strategic Recruitment Senior Manager - Client & Ops Lead

TigerUX; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents

10% Night Differential

Job summary

TigerUX is seeking a Senior Manager to lead and develop managers and teams, driving KPIs and operational transformation. You will own senior client relationships, guide strategic insights, and ensure service excellence across US accounts and startup-scale deployments.

Qualifications include 8–12 years in operations or customer support with senior leadership, strong English communication, and experience with CRM/ATS and scaling teams. Night shift in DST-dependent hours apply.

Qualifications

• Bachelor’s degree required or a high school diploma with 5+ years of professional experience.
• 8–12+ years of experience in operations, customer support, or related fields, including senior leadership experience.
• At least 2 years in a Senior Manager role.
• Strong experience in account management or as a Client Services Manager.
• Experience with US RPO, volume hiring, CRM/ATS platforms, and scaling teams or processes in startup environments.
• Strong English communication skills with a neutral accent; able to personally handle senior-level account escalations.
• Proven ability to resolve high-stakes client issues and develop communication within leadership teams.
• Deep expertise in process improvement and operational transformation.

Responsibilities

• Lead and develop managers and teams, providing direction, coaching, and performance management.
• Establish and drive KPIs to achieve operational and business objectives.
• Build leadership capability through succession planning and talent development initiatives.
• Oversee function-wide operations, including process improvements, transformation initiatives, risk management, metrics, and escalations.
• Own senior client relationships; align with stakeholders; provide strategic insights; ensure service excellence and business impact.

Skills

Leadership

Account management

CRM/ATS

Process improvement

Operational transformation

Escalations

Team scaling

Education

Bachelor’s degree or equivalent

High school diploma with 5+ years experience

Tools

CRM/ATS platforms

Job description

TigerUX is seeking a Senior Manager to lead and develop managers and teams, driving KPIs and operational transformation. You will own senior client relationships, guide strategic insights, and ensure service excellence across US accounts and startup-scale deployments.

Qualifications include 8–12 years in operations or customer support with senior leadership, strong English communication, and experience with CRM/ATS and scaling teams. Night shift in DST-dependent hours apply.