Senior Manager, Career Support & Client Success

TigerUX; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents

10% Night Differential

Job summary

TigerUX in Manila is seeking a Senior Manager to lead and develop managers and teams, providing direction, coaching, and performance management. You will own senior client relationships, align with stakeholders, and deliver strategic insights to ensure service excellence and business impact.

You will drive KPIs, oversee cross-functional operations, and spearhead process improvements, transformation initiatives, risk management, and escalations across the function.

Qualifications

• Bachelor’s degree required, or a high school diploma with 5+ years of professional experience.
• 8-12+ years of experience in operations, customer support, or related fields, including senior leadership experience.
• At least 2 years in a Senior Manager role.
• Strong experience in account management or as a Client Services Manager.
• Experience with US RPO, volume hiring, CRM/ATS platforms, and scaling teams or processes in startup environments.
• Strong English communication skills with a neutral accent; able to personally handle senior-level account escalations.
• Proven ability to resolve high-stakes client issues and develop strong communication capabilities within leadership teams.
• Deep expertise in process improvement and operational transformation.
• Proven experience establishing or scaling new accounts, campaigns, or operational processes from the ground up, including leading business implementation projects.

Responsibilities

• Lead and develop managers and teams, providing direction, coaching, and performance management.
• Establish and drive KPIs to achieve operational and business objectives.
• Build leadership capability through succession planning and talent development initiatives.
• Oversee function-wide operations, including process improvements, transformation initiatives, risk management, metrics, and escalations.
• Own senior client relationships; align with stakeholders; provide strategic insights; ensure service excellence and business impact.

Skills

Leadership experience

Operations management

Client relations

Account management

Process improvement

RPO / CRM

Team building

Strategic thinking

Communication skills

Shift management

Education

Bachelor's degree / 5+ years experience

Tools

CRM/ATS platforms

Job description

TigerUX in Manila is seeking a Senior Manager to lead and develop managers and teams, providing direction, coaching, and performance management. You will own senior client relationships, align with stakeholders, and deliver strategic insights to ensure service excellence and business impact.

You will drive KPIs, oversee cross-functional operations, and spearhead process improvements, transformation initiatives, risk management, and escalations across the function.