Strategic Operations Leader – Client Experience

Tasq Work; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Tasq Work is seeking an Operations Manager to lead the CE support function on-site in Taguig, driving scalable delivery and nurturing leadership talent to consistently deliver outstanding service. The role interfaces with Recruitment, HR, Workforce, QA, and Product to align objectives and meet client goals.

Ideal candidates will have a Bachelor’s degree and at least two years of Operations Manager experience, with a track record of guiding large BPO teams and delivering strong governance and

Qualifications

• Bachelor’s degree required.
• Minimum 24 months experience as an Operations Manager.
• Experience leading large BPO teams across multiple leadership layers.
• Proven ability to drive performance governance and service quality.

Responsibilities

• Lead CE teams and managers across Tier 1-3 operations, driving excellence at all levels.
• Oversee and elevate KPIs: SLAs, CSAT, quality, cost, and team development.
• Champion innovative operational strategies for continuous improvement and efficiency.
• Act as senior escalation point for operational, client, or delivery challenges.
• Collaborate with senior leaders in Recruitment, HR, Workforce, QA, and Product to align objectives.
• Cultivate leadership growth and succession planning for a resilient CE operations team.

Skills

Leadership

Team management

Performance analytics

Stakeholder collaboration

Education

Bachelor’s degree

Job description

Tasq Work is seeking an Operations Manager to lead the CE support function on-site in Taguig, driving scalable delivery and nurturing leadership talent to consistently deliver outstanding service. The role interfaces with Recruitment, HR, Workforce, QA, and Product to align objectives and meet client goals.

Ideal candidates will have a Bachelor’s degree and at least two years of Operations Manager experience, with a track record of guiding large BPO teams and delivering strong governance and