Strategic Enterprise AI Customer Success Lead

8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Paid volunteer time

August Free Fridays

Well-being resources

Regionally tailored programs

Job summary

Genesys Philippines is seeking an experienced Enterprise Customer Success Manager to lead a portfolio of high-impact enterprise customers in the Philippines. You will define success strategies, build executive relationships, and translate business goals into measurable AI-enabled outcomes.

You will partner with Sales, Professional Services, and Product teams to ensure adoption, retention, and growth, while guiding customers through complex transformations across CX, SaaS and cloud deployments.

Qualifications

• 8–10 years of experience in Customer Success, account management, consulting, or enterprise technology.
• Proven ability to work with complex enterprise customers and cross-functional teams.
• Strong business acumen and the ability to connect technology to measurable customer outcomes.

Responsibilities

• Own the success strategy for a portfolio of enterprise customers and translate priorities into actionable plans.
• Build trusted relationships with senior stakeholders and connect Genesys capabilities to strategic priorities.
• Drive measurable customer value by linking adoption and technology outcomes to business results.
• Help customers navigate AI opportunities and understand business and change considerations for AI adoption.
• Orchestrate cross-functional collaboration across Sales, Professional Services, Solution Consulting, Support, Product and Partners.
• Identify opportunities to deepen customer relationships and translate challenges into growth opportunities with Sales and Partners.
• Maintain visibility of customer health, risk and opportunity and drive executive engagements focused on outcomes.

Skills

Customer success

Account management

Enterprise technology

Stakeholder management

Strategic thinking

Communication

Storytelling

Cross-functional collaboration

Job description

Genesys Philippines is seeking an experienced Enterprise Customer Success Manager to lead a portfolio of high-impact enterprise customers in the Philippines. You will define success strategies, build executive relationships, and translate business goals into measurable AI-enabled outcomes.

You will partner with Sales, Professional Services, and Product teams to ensure adoption, retention, and growth, while guiding customers through complex transformations across CX, SaaS and cloud deployments.