APAC Digital Customer Success Leader — AI-Powered

Genesys; Metro Manila; On-site; PHP 3,000,000 - 5,000,000; Full time

Benefits offered by this job

Flexible-first culture

Volunteer time

August Free Fridays

Well-being resources

Job summary

Genesys is seeking a senior in-country Customer Success leader for the APAC Digital Accounts team, based in the Philippines. You will guide the end-to-end customer success motion across APAC, driving adoption, retention and expansion through AI-driven engagement, automation, and proactive programs.

You will partner with Sales, Renewals, Product, Support and Professional Services, mentoring a team of CSMs across ANZ, ASEAN, Japan, Korea and India while ensuring executive-level engagement for

Qualifications

• 9+ years in Customer Success with leadership of teams.
• Proven renewals, retention and expansion delivery at scale.
• Experience leading digital or enterprise customer portfolios with data.
• Ability to influence cross-functional teams without direct authority.
• Strong analytical and stakeholder engagement skills.

Responsibilities

• Lead APAC Digital Customer Success across a large portfolio.
• Drive AI-driven self-service, automation, and scalable engagement.
• Monitor health signals and activate timely interventions.
• Scale standardized customer success practices and operating models.
• Collaborate with regional leaders to ensure consistent programs.
• Support executive engagement and manage high-value moments.
• Partner with Renewals, Sales, and Professional Services for growth.

Skills

Customer Success leadership

Renewals management

Data-driven methodologies

Cross-functional influence

Senior guidance

Strategic thinking

Executive communication

Education

Bachelor’s degree in business or technology

Tools

Gainsight

Salesforce

Tableau

Experience Index

Job description

Genesys is seeking a senior in-country Customer Success leader for the APAC Digital Accounts team, based in the Philippines. You will guide the end-to-end customer success motion across APAC, driving adoption, retention and expansion through AI-driven engagement, automation, and proactive programs.

You will partner with Sales, Renewals, Product, Support and Professional Services, mentoring a team of CSMs across ANZ, ASEAN, Japan, Korea and India while ensuring executive-level engagement for