Principal AI Solutions Architect — Customer Success Leader

Genesys; Manila; Hybrid; PHP 3,000,000 - 4,000,000; Full time

Benefits offered by this job

Flexible work culture

Mentorship and growth programs

Learning & development opportunities

Volunteer time off

Job summary

Genesys is seeking a Principal AI Solutions Architect, Customer Success to bridge customer ambition and AI transformation across the Asia-Pacific region. You will design reference architectures, lead CX and AI workshops, and deliver rapid POC/MVP implementations integrating Genesys Cloud with CRM/ERP systems.

You will mentor teams, drive responsible AI practices, and collaborate with CX Advisors and executives to shape AI roadmaps and measurable business outcomes.

Qualifications

• Bachelor’s degree or equivalent hands-on experience in CX or AI solution delivery.
• 12+ years of relevant experience (or equivalent).
• 5+ years implementing CX, CRM or AI orchestration platforms.
• 3+ years in solution architecture, systems integration or AI-enabled process design.
• Experience with APIs, data pipelines and modern cloud environments (Genesys, AWS, Azure, GCP).

Responsibilities

• Discovery and Strategy Alignment: translate goals into operational plans with regional impact.
• Design and Architecture: define architectures and AI design patterns across Genesys Cloud and customer ecosystems.
• Prototype and Implementation: deliver rapid POC and MVP implementations; integrate AI components with CRM/ERP.
• Optimization and Continuous Improvement: measure KPIs and hand over assets and roadmaps.
• Governance, Ethics, and Enablement: champion responsible AI and mentor teams.

Skills

CX orchestration

Conversational AI

APIs

Cloud infrastructure

Power BI

SQL

Leadership

Education

Bachelor’s degree in Computer Science/IT/Business/Data Science or equivalent

Tools

Genesys Cloud

AI Studio

Copilot

CRM

ERP

Job description

Genesys is seeking a Principal AI Solutions Architect, Customer Success to bridge customer ambition and AI transformation across the Asia-Pacific region. You will design reference architectures, lead CX and AI workshops, and deliver rapid POC/MVP implementations integrating Genesys Cloud with CRM/ERP systems.

You will mentor teams, drive responsible AI practices, and collaborate with CX Advisors and executives to shape AI roadmaps and measurable business outcomes.