Strategic Customer Success Manager: Retention & Growth

Solarwinds Software Asia Pte. Ltd. Philippine Branch; Manila; Vor Ort; PHP 1.200.000 - 2.300.000; Vollzeit

Zusammenfassung

SolarWinds is hiring a Customer Success Manager to steward key customer relationships and drive adoption of SolarWinds products, ensuring retention and opportunities for expansion. The role emphasizes proactive value delivery, cross-functional collaboration, and strong communication across mid-market and enterprise accounts.

The ideal candidate will have at least 5 years in IT customer-facing roles, a solid understanding of networking and security, experience with CRM/ERP platforms, and a proven

Qualifikationen

• 5+ years of relevant experience in IT in a customer-facing role (e.g., Customer Success Manager, Technical Account Manager, etc).
• Experience managing mid-market or enterprise customers.
• Strong understanding of networking and security products and enterprise network infrastructure.
• Experience with CRM/ERP platforms such as Salesforce, NetSuite, or Gainsight.
• Excellent communication and presentation skills.

Aufgaben

• Support and educate customers about SolarWinds products and drive adoption to ensure revenue retention and growth.
• Understand customers’ business goals and requirements to demonstrate value-delivered outcomes.
• Conduct discussions to understand environments, use cases, and challenges.
• Provide timely value updates on initiatives, trends, issues, features, and security fixes.
• Assist during escalations by coordinating with internal teams to resolve issues.
• Be the voice of customers within SolarWinds and collaborate with Product Management and Engineering.
• Lead discussions with internal teams to educate customers on product offerings and ROI.
• Help reduce churn and identify expansion opportunities in collaboration with Sales and Renewals.
• Mentor and support the Customer Success team.

Kenntnisse

Customer success management

Risk management

Data-driven decisions

IT observability

Relationship building

Project management

Communication

Tools

Salesforce

NetSuite

Gainsight

Jobbeschreibung

SolarWinds is hiring a Customer Success Manager to steward key customer relationships and drive adoption of SolarWinds products, ensuring retention and opportunities for expansion. The role emphasizes proactive value delivery, cross-functional collaboration, and strong communication across mid-market and enterprise accounts.

The ideal candidate will have at least 5 years in IT customer-facing roles, a solid understanding of networking and security, experience with CRM/ERP platforms, and a proven