Strategic Customer Success Manager

SolarWinds; Manila; Vor Ort; PHP 1.000.000 - 1.350.000; Vollzeit

Zusammenfassung

SolarWinds is seeking a seasoned Customer Success Manager to serve as a trusted adviser to our key customers in a fast-paced IT SaaS environment. You will drive adoption of our software to achieve renewal, retention, and upsell goals while delivering a best-in-class customer experience.

The ideal candidate has 5+ years in IT customer-facing roles, strong communication, data-driven decision making, and the ability to align customers’ priorities with SolarWinds solutions to deliver measurable

Qualifikationen

• Minimum 5+ years of relevant working experience in IT industry in a customer facing role (e.g., Customer Success Manager, Technical Account Manager).
• Strong understanding of networking, security, and IT infrastructure.
• Proven ability to drive adoption, renewal, and upsell through value-based engagement.
• Excellent communication and presentation skills with ability to tailor messages to stakeholders.

Aufgaben

• Serve as trusted adviser to key SolarWinds customers and drive product adoption to achieve retention and growth.
• Identify customer outcomes and align them with SolarWinds solutions.
• Lead discussions with internal teams to educate customers about offerings and ROI.
• Proactively manage escalations and coordinate across departments to ensure success.

Kenntnisse

Customer service

Business outcomes

Data-driven decisions

IT technologies

Relationship management

Project management

Communication

Ausbildung

Bachelor Degree in CS/CE

Tools

Salesforce

NetSuite

Gainsight

SQL Server

Jobbeschreibung

SolarWinds is seeking a seasoned Customer Success Manager to serve as a trusted adviser to our key customers in a fast-paced IT SaaS environment. You will drive adoption of our software to achieve renewal, retention, and upsell goals while delivering a best-in-class customer experience.

The ideal candidate has 5+ years in IT customer-facing roles, strong communication, data-driven decision making, and the ability to align customers’ priorities with SolarWinds solutions to deliver measurable