Senior Customer Success Lead for Strategic Accounts

Solarwinds Software Asia Pte. Ltd. Philippine Branch; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

SolarWinds is seeking a Senior Customer Success Manager to lead strategic customer accounts, drive product adoption, and realize value for retention, expansion, and advocacy. The role collaborates with Sales, Renewals, Support, Product, and Engineering to deliver customer outcomes and ensure success.

Responsibilities include leading value reviews, understanding customer goals, mentoring CSMs, and tracking adoption and health metrics using Salesforce and Gainsight.

Qualifications

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, Sales Engineering, or a related customer-facing role.

Responsibilities

• Own relationships and success plans for strategic and complex accounts.

Skills

Communication

Presentation

Relationship management

Analytical skills

Problem solving

Tools

Salesforce

Gainsight

Job description

SolarWinds is seeking a Senior Customer Success Manager to lead strategic customer accounts, drive product adoption, and realize value for retention, expansion, and advocacy. The role collaborates with Sales, Renewals, Support, Product, and Engineering to deliver customer outcomes and ensure success.

Responsibilities include leading value reviews, understanding customer goals, mentoring CSMs, and tracking adoption and health metrics using Salesforce and Gainsight.