Strategic Collections Associate — Onsite in Ortigas

East West Banking Corporation; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

East West Banking Corporation (EastWest) is seeking a Collections Associate to join our Ortigas site. The role focuses on meeting collection goals while adhering to BSP regulations, handling calls, letters, and SMS to recover overdue payments, and processing client requests like reversals and updates.

You will negotiate payment plans and monitor personal productivity within the team. EastWest is a leading Philippine bank that prioritizes people, process, product, and service improvements.

Qualifications

• Bachelor's degree required.
• Experience in Collections or Customer Service.
• Strong communication and problem-solving skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Perform collection efforts on delinquent accounts through calls, letters, and SMS.
• Assess and initiate financial and non-financial client requests including reversals and updates.
• Negotiate for special payment arrangements with customers.
• Monitor productivity and implement team strategies.
• Handle any other tasks as needed.

Skills

Strong communication skills

Problem-solving skills

Negotiation skills

Education

Bachelor's degree

Job description

East West Banking Corporation (EastWest) is seeking a Collections Associate to join our Ortigas site. The role focuses on meeting collection goals while adhering to BSP regulations, handling calls, letters, and SMS to recover overdue payments, and processing client requests like reversals and updates.

You will negotiate payment plans and monitor personal productivity within the team. EastWest is a leading Philippine bank that prioritizes people, process, product, and service improvements.