Collections Associate Operations - Ortigas

East West Banking Corporation; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

East West Banking Corporation (EastWest) is seeking a Collections Associate to join our Ortigas site. The role focuses on meeting collection goals while adhering to BSP regulations, handling calls, letters, and SMS to recover overdue payments, and processing client requests like reversals and updates.

You will negotiate payment plans and monitor personal productivity within the team. EastWest is a leading Philippine bank that prioritizes people, process, product, and service improvements.

Qualifications

• Bachelor's degree required.
• Experience in Collections or Customer Service.
• Strong communication and problem-solving skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Perform collection efforts on delinquent accounts through calls, letters, and SMS.
• Assess and initiate financial and non-financial client requests including reversals and updates.
• Negotiate for special payment arrangements with customers.
• Monitor productivity and implement team strategies.
• Handle any other tasks as needed.

Skills

Strong communication skills

Problem-solving skills

Negotiation skills

Education

Bachelor's degree

Job description

Job Description

About the Job

Location: Ortigas

Corporate Title: Collections Associate

Work Arrangement: Onsite

Our Operations Team is looking for experienced professionals to join us in our Ortigas site in the role of Collections Associate.

As a Collections Associate, your main role is to meet collection goals while following BSP and other regulations. You'll work on collecting overdue payments via calls, letters, and SMS, handle client requests like reversals and updating information, and negotiate payment arrangements. You'll also monitor your productivity and follow team strategies for improved performance.

As you take care of our clients, EastWest bank will take care of your goals.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you’re just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Perform collection efforts on delinquent accounts through callouts, collection letters, and SMS
• Assess and initiate financial and non-financial client requests which include but not limited to reversals, payment transfers, and updating of cardholder information with customer turnaround time
• Negotiate for special customer payment arrangement schemes for customers
• Monitor own productivity attainments, and implement action plans discussed with the team head
• All other tasks that may arise in the performance of the abovementioned

What we’re looking for

• Holder of a Bachelor's degree
• Prior experience in Collections or Customer Service, with strong communication and problem-solving skills.
• Self-motivated and detail and result oriented
• Good analytical, negotiation, and problem-solving skills
• Fresh graduates are welcome to apply.
• Can start ASAP or after 30 days.

What you can expect from joining our team

• Career development and training opportunities.
• Competitive salary package and benefits.
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.