Strategic Client Services Manager – Contact Center Growth

MCI Careers; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth

Allowances for rice, clothing, laundry

Job summary

MCI Careers is seeking a Client Services Manager to serve as the primary liaison between our BPO contact center and clients in the Philippines. You will manage client expectations, ensure service delivery, and drive account growth, building partnerships and delivering results.

The role requires handling multiple client accounts, collaborating with operations, QA, and training teams, and identifying upselling opportunities while maintaining customer satisfaction and strong relationship management.

Qualifications

• Bachelor’s degree in Business, Communications, or related field (preferred).
• 3+ years of experience in client services or account management in a BPO or contact center.
• Strong relationship management and communication skills.
• Ability to analyze data and present insights to clients.
• Experience managing multiple client accounts simultaneously.
• Familiarity with CRM tools and reporting platforms.

Responsibilities

• Serve as the main point of contact for assigned client accounts.
• Ensure service delivery aligns with client expectations, SLAs, and KPIs.
• Conduct regular business reviews and performance presentations with clients.
• Collaborate with operations, QA, and training teams to resolve issues and implement improvements.
• Identify opportunities for account growth and upselling additional services.
• Manage client onboarding, transitions, and change requests.
• Monitor client satisfaction and proactively address concerns.

Skills

Relationship management

Communication

Data analysis

Account management

CRM tools

Education

Bachelor’s degree in Business/Communications

Tools

CRM tools

Job description

MCI Careers is seeking a Client Services Manager to serve as the primary liaison between our BPO contact center and clients in the Philippines. You will manage client expectations, ensure service delivery, and drive account growth, building partnerships and delivering results.

The role requires handling multiple client accounts, collaborating with operations, QA, and training teams, and identifying upselling opportunities while maintaining customer satisfaction and strong relationship management.