Senior Client Services Manager, BPO & CX Growth

MCI Careers; Taguig; On-site; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth

Allowances for rice, clothing, laundry

Job summary

MCI Careers is seeking an Experienced Client Services Manager in the Philippines to oversee client relationships within our BPO contact centers. You will act as the primary liaison, ensuring service delivery aligns with SLAs and KPIs while driving improvements and account growth.

The role requires strong communication, data-driven insights, and the ability to manage multiple accounts with a focus on client satisfaction and retention.

Qualifications

• 3+ years of client services or account management experience in a BPO.
• Strong relationship management and communication skills.
• Ability to analyze data and present insights to clients.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Conduct regular business reviews and performance presentations.
• Monitor service delivery and ensure adherence to SLAs and KPIs.
• Collaborate with operations, QA, and training teams to resolve issues.
• Identify opportunities for account growth and service improvement.
• Manage client onboarding, transitions, and change requests.
• Track and report on client satisfaction and feedback.

Skills

Client services

Account management

Relationship management

Data analysis

Communication skills

Education

Bachelor’s degree in Business, Communications, or related field

Job description

MCI Careers is seeking an Experienced Client Services Manager in the Philippines to oversee client relationships within our BPO contact centers. You will act as the primary liaison, ensuring service delivery aligns with SLAs and KPIs while driving improvements and account growth.

The role requires strong communication, data-driven insights, and the ability to manage multiple accounts with a focus on client satisfaction and retention.